Project Management and Customer Service

A Listmania! list by Grant (Washington)
 
Lateral Approach to Managing Projects: Simple Principles for Achieving High Customer Satisfaction and Mutual Profitability
1.  Lateral Approach to Managing Projects: Simple Principles for Achieving High Customer Satisfaction and Mutual Profitability by Ho Wing Sit
$19.95   Used & New from: $0.14

A Guide to the Project Management Body of Knowledge
2.  A Guide to the Project Management Body of Knowledge by Project Management Institute
Used & New from: $0.37
4.1 out of 5 stars  See all reviews (319 customer reviews)

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The One-Page Project Manager: Communicate and Manage Any Project With a Single Sheet of Paper
3.  The One-Page Project Manager: Communicate and Manage Any Project With a Single Sheet of Paper by Clark A. Campbell
Used & New from: $0.01
3.7 out of 5 stars  See all reviews (64 customer reviews)

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Absolute Beginner's Guide to Project Management (2nd Edition)
4.  Absolute Beginner's Guide to Project Management (2nd Edition) by Greg Horine
Used & New from: $4.30
4.3 out of 5 stars  See all reviews (40 customer reviews)

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Project Management: A Systems Approach to Planning, Scheduling, and Controlling
5.  Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner
Used & New from: $26.45
3.8 out of 5 stars  See all reviews (138 customer reviews)

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Scrappy Project Management: The 12 Predictable and Avoidable Pitfalls Every Project Faces
6.  Scrappy Project Management: The 12 Predictable and Avoidable Pitfalls Every Project Faces by Kimberly Wiefling
$19.95   Used & New from: $3.31
4.6 out of 5 stars  See all reviews (63 customer reviews)

Fundamentals of Project Management (Worksmart)
7.  Fundamentals of Project Management (Worksmart) by James P. Lewis
Used & New from: $0.01
4.2 out of 5 stars  See all reviews (38 customer reviews)

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Making Things Happen: Mastering Project Management (Theory in Practice)
8.  Making Things Happen: Mastering Project Management (Theory in Practice) by Scott Berkun
$28.91   Used & New from: $17.73
4.3 out of 5 stars  See all reviews (52 customer reviews)

Results Without Authority: Controlling a Project When the Team Doesn't Report to You -- A Project Manager's Guide
9.  Results Without Authority: Controlling a Project When the Team Doesn't Report to You -- A Project Manager's Guide by Tom Kendrick
Used & New from: $0.01
4.3 out of 5 stars  See all reviews (16 customer reviews) | 1 customer discussion

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The One Page Project Manager for IT Projects: Communicate and Manage Any Project With A Single Sheet of Paper
10.  The One Page Project Manager for IT Projects: Communicate and Manage Any Project With A Single Sheet of Paper by Clark A. Campbell
$18.26   Used & New from: $0.01
3.4 out of 5 stars  See all reviews (22 customer reviews)

Project Management: A Managerial Approach
11.  Project Management: A Managerial Approach by Samuel J. Mantel
Used & New from: $0.49
3.3 out of 5 stars  See all reviews (77 customer reviews)

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The Principles of Project Management (SitePoint: Project Management)
12.  The Principles of Project Management (SitePoint: Project Management) by Meri Williams
$29.44   Used & New from: $0.01
4.7 out of 5 stars  See all reviews (14 customer reviews)

The Art of Project Management (Theory in Practice (O'Reilly))
13.  The Art of Project Management (Theory in Practice (O'Reilly)) by Scott Berkun
Used & New from: $0.23
4.6 out of 5 stars  See all reviews (49 customer reviews) | 4 customer discussions

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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
14.  Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey H. Gitomer
$18.77   Used & New from: $0.24
4.3 out of 5 stars  See all reviews (136 customer reviews)

Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods
15.  Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods by Bob E. Hayes
$46.28   Used & New from: $31.00
4.7 out of 5 stars  See all reviews (6 customer reviews)

Customer Loyalty: How to Earn It, How to Keep It
16.  Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin
$17.00   Used & New from: $0.41
4.9 out of 5 stars  See all reviews (24 customer reviews)

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
17.  Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs by Terry G. Vavra
$37.06   Used & New from: $0.39
5.0 out of 5 stars  See all reviews (3 customer reviews)

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
18.  Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System by Michael D. Johnson
$33.07   Used & New from: $0.33
4.3 out of 5 stars  See all reviews (6 customer reviews)

Customer Satisfaction: Tools, Techniques and Formulas for Success
19.  Customer Satisfaction: Tools, Techniques and Formulas for Success by Craig Cochran
$26.95   Used & New from: $0.01
5.0 out of 5 stars  See all reviews (3 customer reviews)

Customer Service Training 101: Quick and Easy Techniques That Get Great Results
20.  Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
Used & New from: $0.01
4.2 out of 5 stars  See all reviews (15 customer reviews)

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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
21.  Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal
Used & New from: $0.01
3.8 out of 5 stars  See all reviews (13 customer reviews)

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Award Winning Customer Service: 101 Ways to Guarantee Great Performance
22.  Award Winning Customer Service: 101 Ways to Guarantee Great Performance by Renée Evenson
$15.92   Used & New from: $0.01
5.0 out of 5 stars  See all reviews (4 customer reviews)

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
23.  Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Micah Solomon
$17.13   Used & New from: $8.75
4.7 out of 5 stars  See all reviews (71 customer reviews) | 18 customer discussions

Trading Risk: Enhanced Profitability through Risk Control
24.  Trading Risk: Enhanced Profitability through Risk Control by Kenneth L. Grant
$61.10   Used & New from: $16.84
4.1 out of 5 stars  See all reviews (42 customer reviews)

Relationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever
25.  Relationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever by Ian Gordon
Used & New from: $0.01
4.2 out of 5 stars  See all reviews (4 customer reviews)

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Grant (Washington)
Qualifications: Dentist; Advertising manager
Last updated: 7/21/10
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