Most helpful critical review
228 of 242 people found the following review helpful
Five Star Tablet with Zero Star Support
on February 10, 2014
The tablet seems to be very well made, and when Amazon was shipping it they got the product to me in two days at no cost with Prime! The big problem is that ProntoTec is in China with no customer support, website or FAQ! Amazon absolutely stands behind their products 100% with incredible and outstanding customer care and really tried to help even though the manufacturer didn't. The bottom line is that Amazon will solve this with a return BUT if you would rather keep what looks like a great entry-level tablet, you need to trouble-shoot it yourself. If you are not a hacker or Android user here are a couple of tips to get up and running.
1) In my case, the charger plug would not seat and I didn't want to force it - so it couldn't charge the tablet! Others mentioned the power switch not working - it is likely that the battery never charged properly! FIX: plug the supplied USB cable into your computer while it is on and your tablet will get a full charge in about five hours (see #2).
2) The tablet USB doesn't show a connection to your computer. FIX: in my case the micro USB didn't seat properly in the tablet so it was not physically connecting. You need to press it in firmly and make sure it is all the way in.
3) Biggest problem for me - the error message "Unfortunately, the process com.google.process.gapps has stopped" flashes every five seconds" out-of-the-box," locking you out of your tablet! FIX: After over a week of poking around, the solution is so simple I can't believe ProntoTec never answered my emailed question! Go to the top of your screen and finger-swipe down, then select SETTINGS. If the error messages persist, just keep hitting OK for a few minutes and it will go eventually stop for a minute. Select RESET and click through the menus to reset your tablet. This will erase all info and settings on the tablet but this is a brand new device so there should be nothing to erase other than resetting the system. Once reset - the tablet works great (so far)!
4) Directions are included in very, very broken English - with solutions blacked out! Also, the manufacturer assumes you know Andriod Jelly Bean and can navigate the tablet on your own. FIX - The important icons are: HOME (looks like a building with a roof), PROGRAMS (circle with dots inside), GO BACK (looks like return carriage), RUNNING APPS (box over box). You can close apps on this page once you see them by swiping them each off the screen with your finger.
Hope that helps!