2-Year Protection Plan plus Accident Coverage for Kindle Paperwhite, US customers only

by Service Net

Product Details

• Shipping Information: View shipping rates and policies
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B008681XSG
• Average Customer Review: 4.4 out of 5 stars  See all reviews (152 customer reviews)
• Date first available at Amazon.com: August 31, 2012

Product Description

From the Manufacturer

With a 2 Year Protection Plan for Kindle Paperwhite, you will receive protection against accidental damage such as drops or spills for up to two years. In the 2nd year, your coverage extends to protect against failures that occur during normal operation. This helps avoid the inconvenience and costs associated with a broken device. The plan stays with the device even if it is gifted or sold to another party.

Plan Features

• Coverage Against Accidents
  Accidental Damage covers any accidents that happen during normal use of the product. While most service plans cover basic mechanical malfunction only, this plan covers your Kindle Paperwhite for accidental mishaps such as drops, liquid spills, cracked screens and other human errors for up to 2 years. Please refer to the actual plan terms and conditions for a complete description of the coverages.
• Express Replacement
  Should your Kindle Paperwhite need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.
• Battery Replacement
  One-time claim for battery malfunction in the second year of coverage.
• Customer Service Support
  Customer service support is available from 6 am to 10 pm (PST) - call [phone].
• Returns & Refunds
  Customers may cancel their contract at any time for any reason if they have not filed a claim. If the contract is cancelled within 90 days of the date purchased and does not have a claim the customer will receive a refund of the full purchase price of the contract. If the contract is cancelled thereafter and there are no claims, the customer will be refunded the remaining days of coverage on a monthly prorated basis.
• No Deductibles or Shipping Fees
  No hidden fees, you will not be required to pay a deductible or shipping fees for claims or replacements.
• Your Contract will be Emailed to You
  After purchasing a plan you will receive your contract via email within 24 business hours and a paper copy via US mail within 7 business days.
• Fully Transferable
  Your coverage is fully transferable at no cost. Simply call [phone] and an agent will walk you through the process.
• What's Covered
  From day one, you will have protection for accidental damage such as drops, spills or cracked screens. In the first year, the manufacturer warranty covers electrical and mechanical failures. In the second year of the Protection Plan coverage extends to cover electrical and mechanical failures, as well as a one-time claim for battery malfunction. Limitations and exclusions apply. Please refer to the actual plan terms and conditions for a complete description of the coverages.

How it works

A Protection Plan makes it easy for you to get help when you need it. Conveniently receive a replacement unit with no hassles, no deductibles and no shipping fees.

1. Purchase a Protection Plan
Relax and enjoy two worry-free years of Kindle Paperwhite protection. After purchasing the plan, we will email your contract to you.

2. To File a Claim
Simply call [phone] and speak to a customer service representative - available from 6 am to 10 pm (PST).

3. Express Replacement
Should your Kindle Paperwhite need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.

Administrator

Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

What Amazon customers are saying about Service Net

Great Service
I rarely buy extended warranties, but I did buy this one. I am glad I did. After nearly a year of use, I sat on my Kindle and broke it. When I called to use the warranty, it took less than 10 minutes on the phone. I had my new kindle on THE NEXT DAY! The service rep was polite and professional. Absolutely no hassles!

- R. Edwards

A Lifesaver
Everyone was nice and the exchange worked well. I didn't want to return my Kindle because (after two weeks only), I was afraid I'd be Kindle-less, but I got the new one on time and returning the defective one was wonderfully easy. I'm impressed.

- M. Greer

Glad we purchased
Bought my wife a Kindle for Christmas. She wanted the warranty "just in case." We are on vacation and she just dropped hers on the tile floor. Broken screen. The replacement will be home before we are. Glad she bought it. Just purchased one for my kindle (I was skeptical until about 20 minutes ago).

- D. Rohacek

Product Description

If you pre-order your device, your certificate of coverage will ship within 24 hours and your credit card will be charged at time of purchase. Rest assured that your 2 year protection plan coverage will start with the ship date of your device.

Most Helpful Customer Reviews

36 of 37 people found the following review helpful

5.0 out of 5 stars worth the cost and no hassle November 27, 2012

By Ella M. Jones

Amazon Verified Purchase

This is well worth the cost. I used it for my last Kindle when I accidentally got water in it. I called and there was absolutely no hassle in getting my replacement sent to me. When I explained that my husband was taking chemo and I relied on my Kindle to pass the time while I sat with him the customer service person on the other end of the line seemed to feel the same urgency that I did to get a replacement as quickly as possible.

12 of 12 people found the following review helpful

4.0 out of 5 stars 2 year protection plan January 30, 2013

By Dorothea Harvey

Amazon Verified Purchase

I didn't know my Kindle is automatically insured for 1 yreas; wish the insurance I paid for could start when that year is finished !

33 of 39 people found the following review helpful

1.0 out of 5 stars Warranty confusion, additional charge January 20, 2013

By Devoted Amazonite

Amazon Verified Purchase

Issue has been with the registration process for the warranty purchased for $29.99. Received the registration link from SquareTrade and completed. First hint of an issue was when the Paperwhite was not listed as a Kindle option. Made the best choice as instructed on the screen. What followed was a second charge of $5.29 for a warranty that would only cover me to $50 total but no refund on or mention of the $29.99. Contacted them asking about the charge, what is it for, how it related to the original $29.99 charge with the better warranty terms. Responses where absolutely useless and included things like the breakout of sales tax on the $5.29 and an explanation regarding sales emails that I may have received. Since it didn't relate to anything I had asked, can't even tell you what it was about.

For frustration free experience, suggest you call SquareTrade if your product isn't explicitly named in their dropdowns. I am now attempting to cancel the $29.99 charge and warranty. Will have to buy a new Paperwhite if it breaks but far less aggravating than dealing with this.