Top critical review
51 people found this helpful
Warranty confusion, additional charge
on January 20, 2013
Issue has been with the registration process for the warranty purchased for $29.99. Received the registration link from SquareTrade and completed. First hint of an issue was when the Paperwhite was not listed as a Kindle option. Made the best choice as instructed on the screen. What followed was a second charge of $5.29 for a warranty that would only cover me to $50 total but no refund on or mention of the $29.99. Contacted them asking about the charge, what is it for, how it related to the original $29.99 charge with the better warranty terms. Responses where absolutely useless and included things like the breakout of sales tax on the $5.29 and an explanation regarding sales emails that I may have received. Since it didn't relate to anything I had asked, can't even tell you what it was about.
For frustration free experience, suggest you call SquareTrade if your product isn't explicitly named in their dropdowns. I am now attempting to cancel the $29.99 charge and warranty. Will have to buy a new Paperwhite if it breaks but far less aggravating than dealing with this.