Review
"Helen Meldrum and Dr. Mary L. Hardy have provided practitioners and students of health professions with a simple yet valuable tool in this text. Their premise that the modern health care system s complexities make it harder for all of us to talk and listen rings true... and perhaps most importantly, they remind us of the helpful rewards to all of us, patients and practitioners alike, inherent in this collaborative attention to communication."
from the Foreword by Pamela B. Schaff, M.D., Director, Introduction to Clinical Medicine, Department of Pediatrics and Family Medicine, University of Southern California Keck School of Medicine, Los Angeles; Staff, Department of Pediatrics, Children s Hospital of Los Angelesis the book health care professionals have been waiting for! Meldrum and Hardy effectively use practical case examples to illustrate strategies for interacting with patients. Their commentaries following each scenario provide insights and suggestions on ways of interacting with patients assertively and empathetically. I highly recommend this book for both beginning and experienced nurse practitioners."
Betty L. Chang, D.S.Nc., F.N.P C., F.A.A.N., Professor of Nursing, University of California, Los Angeleswell written, entertaining, and made me want to read more. Part of it was the vicarious pleasure of seeing how the physician would get through the uncomfortable encounters, many of which rang so close to home."
James M. Gilchrist, M.D., Director, Neurology EMG Laboratory, Rhode Island Hospital, Providencecertainly, this information is important and the manner of presentation and the style of writing ... makes for interesting reading. ... The practicality of the book is most important."
Martin I. Resnick, M.D., Professor and Chair, Department of Urology, University Hospitals of Clevelandand Hardy have given us a path out of the darkness! Their beautifully written, clear statement about the potential for partnership between physician and patient offers us hope at last. Every health care provider owes him or herself the gift of reading this important book."
Wendy Fink, Founding Director, The Institute for Wellness Education, Wellesley, MAmuch needed and exceptionally well written book that is right on the money regarding issues affecting providers and patients. It should be required reading for all medical and health care students, and handed out by managed care companies to all their providers."
Laura Ann Stevens, Ph.D., Psychologist, Behavioral Medicine Consultant, Charlotte, NCa great reminder tool to help us do even better with patients. Meldrum and Hardy come to some strong and useful conclusions on what creates care excellence."
Spike Lipschutz, M.D., Medical Director, Beth Israel Deaconess Physicians Organization, Bostonwriting style is engaging, clear, and fluid. ...it will be easily read not as a reference text, but as a guide to more effective communication behaviors and as a way of reassessing one s own attitudes and behaviors."John P. Geyman, M.D., Professor Emeritus of Family Medicine, University of Washington School of Med
text presents an effective way to teach interviewing skills integrated with behavioral science with real life case studies. The clinical examples are well framed by theory which will help providers maintain a compassionate approach in these stressed times. A great resource for Physician Assistant students and professionals."
Maggie Moore West, PhD., Director, Physician Assistant Program, Notre Dame College, Manchester
From the Publisher
In this era of service-oriented care, you must work even harder to improve your ability to communicate compassionately, assertively, and empathetically. This concise handbook on real-life "collaborative communication strategies" provides practical case studies organized around the common, and very tough situations you face daily. Each case study includes a unique de-briefing scenario with advice on how to have handled the situation more effectively. PROVIDER-PATIENT PARTNERSHIPS provides solutions to difficult interaction dilemmas with patients.