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The Psychology of Sales Call Reluctance: Earning What You're Worth in Sales
 
 
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The Psychology of Sales Call Reluctance: Earning What You're Worth in Sales [Paperback]

George W. Dudley & Shannon L. Goodson (Author)
4.2 out of 5 stars  See all reviews (6 customer reviews)

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Book Description

November 15, 2007
Overcoming the Fear of Self-Promotion

Performance alone no longer determines success. Pioneering researchers George W. Dudley and Shannon L. Goodson discovered something more important: self-promotion. Some of the most highly-paid and powerful people did not attain their positions by being the most technically competent. They did it through purposeful self-promotion.

Some people are natural promoters. They are born with the instinct to self-promote. For others often the most loyal, motivated and deserving self-promotion is emotionally difficult. They are rendered invisible by a spirit-crushing condition the authors call the fear of self-promotion.

When the fear of self-promotion victimizes salespeople, emotionally limiting their ability to initiate contact with prospective buyers, it s tagged sales call reluctance. Far more than the fear of making cold calls or using the telephone, sales call reluctance obstructs all forms of prospecting for new business. And it costs. Each year, sales call reluctance single-handedly accounts for over half of all failures in one of the largest professions in the world.

Although written primarily for salespeople, anyone who has to practice visibility management to get ahead can benefit from reading this book. Through anecdotes, examples, and step-by-step directions, you will discover what sales call reluctance really is, how it cripples careers, and how to keep it from limiting your career.

Exchanging white lab coats for blue jeans practicality, the authors, top international authorities on sales call reluctance, guide you through the treacherous myths and subtle misunderstandings which make sales call reluctance the social disease of the direct sales profession. You ll discover key concepts and proven techniques for evicting fear from your career.


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Editorial Reviews

About the Author

George W. Dudley and Shannon L. Goodson are recognized as the world s leading authorities on sales call reluctance and the fear of self-promotion. For almost thirty years they have studied the reasons why so may talented, hard-working people fail to earn what they are worth. With backgrounds in science, research to them is not a hobby. It s a lifestyle. Their research has been featured in popular and professional media including CNN, The Financial Times of London, The Australian, European Association for Behavioural and Cognitive Therapies, and the Society for Industrial and Organizational Psychology.

Dudley has degrees in research psychology from Baylor University and the University of North Texas. He began working with psychological assessments while serving in the U.S. Marine Corps, and for many years directed the Field Testing & Research department of a Fortune 500 financial services company. He is the principal author of the seminal textbook, The Hard Truth About Soft-Selling. His scientific studies such as Where In the World Can You Find an Honest Salesperson? and What Really Motivates Salespeople: A Multi-Nation Comparison have generated worldwide interest. He is listed in Who s Who in America and Who s Who in Science and Engineering.

Goodson holds a Master s degree in psychology from Lamar University. An experienced psychotherapist, author, and researcher, she is also a noted expert on women in the business world. Her research studies such as Women in Management: Self-imposed Barriers to Career Advancement and Leadership Networking: Attitudes toward Networking in Outplaced Executives have been presented to professional associations all over the globe. She is listed in Who s Who in America and Who s Who of American Women.


Product Details

  • Paperback: 456 pages
  • Publisher: Behavioral Sciences Research Press, Inc.; 5th edition (November 15, 2007)
  • Language: English
  • ISBN-10: 0935907122
  • ISBN-13: 978-0935907124
  • Product Dimensions: 9 x 7.2 x 0.9 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #125,494 in Books (See Top 100 in Books)

 

Customer Reviews

6 Reviews
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4 star:
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Average Customer Review
4.2 out of 5 stars (6 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

6 of 6 people found the following review helpful:
5.0 out of 5 stars Eating the Sales Call Reluctance Eleplant, one bite at a time, May 24, 2008
By 
Mike (San Jose, CA) - See all my reviews
(VINE VOICE)   
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This review is from: The Psychology of Sales Call Reluctance: Earning What You're Worth in Sales (Paperback)
It would be extremely interesting to know the exact percentage of people who have purchased this book, read it cover to cover, identified the source(s) of their sales call reluctance, took the authors' recommendations, put them into consistent and determined practice, and achieved a breakthrough.

This book is a whopping 433 pages long. The most significant aspect to you, the salesperson, is the subtitle: "Earning What You're Worth In Sales." The modern wave of sales gurus are leaning hard on accountability. The days of placing blame on a weak economy or stubborn customers are gone. The reality is that if you don;t have what you want, it's because you haven't made it happen. Period.

This is a heavy, exhaustive work on the root causes commonly associated with people who know exactly what they should be doing and simply do not do it.

The first four chapters / 160 pages lay out the nature of the beast. The final eight chapters (page 161-343) provide you with a wide range of tools to change your behavior, to...once again, the subtitle..."earn what you're worth in sales." The remainder of the book (pages 348-419) covers the research that went into developing the book.

Salespeople who lean toward the "quick fix, read in one sitting" books on red hot cold calling and guaranteed sales closes will get a few pages into this book and toss it out the window.

Passion is a prerequisite. You need to be passionate about your success. You need to be passionate about being a modern, professional salesperson.

If you have that passion, this is the book for you. If you don't, you'll buy it to feel good about yourself for "taking action," and that will last about as long as it takes for you to read the front and back covers and place it on your bookshelf.

Make the commitment to buy it and use it or save your money.



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2 of 2 people found the following review helpful:
5.0 out of 5 stars If your sales are suffering because you are not in front of enough prospects, you MUST read this book, February 2, 2010
By 
This review is from: The Psychology of Sales Call Reluctance: Earning What You're Worth in Sales (Paperback)
When I read this book in 1994, I remember chucking it across the room out of pure frustration -- because it hit home on exactly what my sales problem was. . . call reluctance, the fear of prospecting. I suffered from telephobia and social self-consciousness -- 2 of the 12 types. Telephobia was easy to overcome from the sensory injection prescription in the book -- this prescription, by the way, is backed by two Americans who won a Nobel Peace Prize on their research of the connection between the brain and our sense of smell. The solutions for call reluctance are in this book. Thought realignment -- if someone is willing to take responsibility for the thoughts they are choosing -- they can overcome their fear of prospecting. Anybody who must prospect consistently or they will fail, must read this book. Managers at all levels will do their teams a favor to read this book. Call reluctance need not be solved by a manager saying "just pick up the phone." There is a more sustainable way to get into the rhythm of prospecting consistently.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars No Spin and Hype, November 12, 2008
Amazon Verified Purchase(What's this?)
This review is from: The Psychology of Sales Call Reluctance: Earning What You're Worth in Sales (Paperback)
Quite the opposite -actual science to guide the seller and his manager through difficult and complex subject matters. And despite the complexity and the scientific/academic back bone, the book actually is a relatively easy read.

It is of course impossible to judge the effectiveness of all the remedies for the different symptoms and the imposters by just reading a book. Important is to recognize that there are many different faces of call reluctance and unless properly handled the remedy for one may be a facilitator for another. This knowledge is vital to the sales manager who wants to be an effective coach, especially in the early phase of the Selling Process (Identification, Approach , Engagement). The insights of this book are mandatory for every serious seller and sales manager.
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Inside This Book (learn more)
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
goal clarity, call reluctant salespeople, prospecting performance, sales call reluctance, call reluctance types, authentic call reluctance, fragrance cue, prospecting situation, low prospecting activity, reluctance training, clearing question, prospecting tactics, prospecting phone calls, distressful feelings, production slumps, threatening item, veteran salespeople, telephone prospecting, touch cue, prospecting efforts, distress points, sales career, other salespeople
Key Phrases - Capitalized Phrases (CAPs): (learn more)
The Psychology of Sales Call Reluctance, Sensory Injection, Thought Realignment, Thought Zapping, Oppositional Reflex Call Reluctance, Role Rejection, Threat Desensitization, Emotionally Unemancipated Call Reluctance, Hyper-Pro Call Reluctance, Fear Inversion, The Call Reluctance Impostors, Stage Fright, Call Reluctance Scale, The Invisible Man, Low Motivation Impostors, Negative Image Projection, Low Goal Impostors, Socially Self-Conscious, Goal Diffusion, Technical Name, Blue Dot, Role Rejecting, Massage Therapy, Hot Water Bottle, Old Spice
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