From Library Journal
Business visionary Peters wants to give readers the tools to survive in the tumultuous world of the Nineties. His widely read book, In Search of Excellence: Lessons from America's Best Run Companies (1982), changed the way business does business, and this one is aimed to help us win in this brazen new era. More than 200 thought- and action-provoking tactics and strategies will turn readers into proactive, action-oriented winners in the 21st-century marketplace. Small graphics and illustrations emphasize such gems as "Service with Soul," and "Return phone calls, fast." To succeed, individuals and organizations must stand out from the growing crowd of lookalikes; in his words, "Being average has never had much appeal. Better fail with flair in pursuit of something neat." There is something for everyone in this book.Susan C. Awe, Jefferson Cty. P.L. System, Arvada, Col.
Copyright 1995 Reed Business Information, Inc.
Though Peters has gained more than his share of critics, his high-priced seminars remain wildly popular, and those who attend become enthusiastic supporters, vowing that their lives have been changed. But Peters sometimes contradicts himself, and the dozen years after his groundbreaking In Search of Excellence
find almost two-thirds of his excellence standard-bearers failed or in trouble. This is Peters' second of the publisher's original paperback editions--with "simultaneous Random House AudioBook" ($12)!--following last summer's The Tom Peters Seminar: Crazy Times Call for Crazy Organizations
. Depending on one's view of Peters, it might be summed up as either "the best of Peters" or "the rest of Peters." It consists of 210 observations, snippets, aphorisms, conceits, and quotes, "loosely collected by topic in 13 more-or-less chapters," that have been gathered by Peters over the last several years and haven't found room in his seminars or other books. Given that barrage of ideas, the reader is guaranteed more than an occasional "WOW!" David Rouse