Customer Reviews

Pyle PLCM34WIR 3.5'' Monitor Wireless Back-Up Rearview & Night Vision Camera System

5 star:		(4)
4 star:		(6)
3 star:		(4)
2 star:		(5)
1 star:		(12)

 

 

The unit I received may be partially defective but it is difficult to know if this is due a failure or poor design.

The monitor comes with two power cables, one for a permanent wired connection and a second for cigarette lighter/power port connection. I have not been able to get a picture from the camera with the power port cable even though the monitor does turn on. The first power cable has 3 wires. One for ground, +12 volts, and a blue wire which connects to the backup lights. The blue wire functions as a control signal to automatically turn on the monitor when the vehicle is shifted into reverse. When this cable is used and the blue wire is connected the monitor will receive the picture from the camera.

The buttons for changing brightness, color, and picture rotation are frequently non-responsive. If you are able to rotate the picture it does not stay in the orientation selected after power is removed and then restored.

The user manual is a two page document which is nothing more than a how-to for connecting the wires, a list of included parts, and the name or function for each of the push buttons. No information on how to operate it. The manufacturer's website has nothing more than the two page user manual and an option for emailing tech support. There is no list of FAQs or support forum.

It took a long time to get this product and if I had more time before the trip I purchased it for, I would return it. I would not buy this unit again.

The first one of these that I bought had a screen that was not on straight, and it rattled like a screw had fallen off inside. So I sent it back for a replacement. The second one looked fine, so I took it to a place whose specialty is installing such hardware. After sitting at the shop for a couple hours, I was told that it simply did not work. The guy warned me that the wireless units were basically junk, and the next time I do this, I should get one that is wired. So I had to pay $40 per hour for labor installing and uninstalling a piece of junk that "simply did not work". That being said, I bought these from the Amazon Marketplace rather than an individual seller. When I contacted them about both defective units, they were extremely polite, courteous, and helpful. They immediately sent me a prepaid shipping label via email. I requested a refund after the second unit proved to be a dud, and as soon as they got it back in the mail, my money was refunded. Not being able to install a backup camera was unpleasant and stressful enough. But Amazon's response mitigated much of it, and I thank them for it.

I bought this PYLE (aptly named) from Amazon and hence from ANTonline. I had a professional install it but it doesn't work. The monitor seems! to work but the camera is dead the LED lights do not come on. The lead into the camera is "hot" but nothing. I have tried to contact someone about getting suggestions RE: getting it fixed or returning it or just what can I do? It seems as though when one buys one of these things they wash their hands of the whole deal. I certainly would NOT recommend buying this or any other product if their customer service remains so poor.

I tried one and the camera portion did not work. I reordered and the camera for unit #2 did not work either.

I ordered this in April as a replacement for the one on my motorhome. I didn't think to check the ratings, my fault for not doing it. Before it arrived my father passed away and my wife became ill, so I didn't get a chance to try it out. I never even removed it from the box until the first of July. The camera is totally dead. I checked the monitor with another camera and it worked find but there is just no signal to the camera at all, not even 1 foot away. I know it was past return date to Amazon and the warranty was also gone. So I called the company and for $10 they will look at it. No promises made. I got instructions for return just a little over a week ago and hope to send it back this week. We have planned a trip and will have to buy another camera now because we can't wait for the company to look at it. The timing is my fault but the product was faulty from the factory.I wouldn't buy another item from this company. UPDATE Oct. 16: We sent the faulty one back and received the "repaired" one the first of Oct. Their note said they had replaced a bad fuse in the camera. It still doesn't work AT ALL. Their is no power or signal going to the camera. We won't sink any more money into returning it and just throw it away. DON'T BUY THIS UNDER ANY CIRCUMSTANCES.. the one we bought from another company to replace it works great. We used it on an 8,000 mile trip and it worked all the way, on some very horrible bouncing roads.

The camera did not work at all, we needed the monitor which did work, so did not bother to return, otherwise I would have returned all of it.

i purchased this item to use to aid in hooking up my trailer to my truck.when the order came i took it and my truck to my mechanic to be hooked up. The unit did not work, i then sent it back and got a replacement. the replacement was installed. guess what it did not work either. so now it cost me 80.00 ( 2 mechanic visit's) for nothing. DON"T BY THIS PRODUCT it is not woth your time or money.

Tried and tried to make it work. Should have been simple install. 2 wires, red and black. Nope did not work. Had others try. No luck. Not happy.

I purchased this camera system for my husband as a present. After hooking it up, the monitor didn't light up although it flashed when first turned on, however we couldn't decide if the monitor or the camera was at fault. After getting several people involved who work on electrical systems for a living, we returned the unit and asked for a replacement. Unbelievably the same thing happened. Finally we managed to contact the manufacturer and were told there were known problems with this backup system and given specific instructions to compensate for the issues. Even that did not help and we finally returned the thing for a refund. My husband and I are both handy with pretty much any kind of installation or repair of normal difficulty. The instructions included with the unit are horrible but most people can manage despite that. But be warned, there is no customer service from this company. They had a hard time finding anyone who would talk to us on the phone and he admitted they don't make the units, they just send the design out for others to manufacture and then they sell them under their name. This man seemed to be knowledgeable about the problems involved with the unit and the installation, but nothing he gave us in the way of information worked either. I guess you get what you pay for and this unit is cheap in price AND quality.

First of all, the kit arrived without the listed quick wire connectors. After ensuring all connections were good with a voltmeter and powering up the camera and receiver, I got a nice blank screen, despite my best efforts.