I'll admit that I got this lock almost entirely because of how cute it is! The key to unlock it goes in the snake's mouth and looks like a little tongue. Cute! But within a few days of getting it, and before ever having a chance to put it on my bike, the internal locking mechanism jammed and completely shattered. Pylones' customer service was really flexible and offered to pay for return shipping and a replacement (unfortunately, they only do exchanges and not refunds). Either way, I think I've learned my lesson on going for cute instead of function. I doubt this lock would hold up against a determined bike burglar, so now I just use it for quick trips to the market or the post office.
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