Customer Reviews

QPS QPCDRW161040SEM External 16x10x40 SCSI CD-RW Drive

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1 star:		(4)

 

 

They use a cheaper IDE drive and convert the drive's native interface through badly designed circuitry. This overloads the drive and after a few hours it burns.

Company will not comment on this issue.

I returned this drive after struggling with it for a few days. On arrival the SCSI address selector did not work; had to use preset address 3. Then the AHA7890 scsi adapter would recognize the drive only after I changed my scanner's address to 4, and lower the speed in the bios from 80 to 20 Mhz.
Windows reported the existence of the drive but CD-creator or DirectCD could not find it.
Under Linux I managed to use the drive but only at writing speed 1, resulting in a 75% failure rate (i.e., 1 out of four disks!).
I e-mailed QPS customer service -- they never replied.
I finally got a Cendyne 20x10x40 IDE drive, which works fine both under W2k and Linux by loading the ide-scsi module with Xcdroast

I bought this drive and it only worked some of the time. Eventually, it quit working all together. I called customer support to find out what recourse I had, and after being on hold for an hour on a NON toll-free number, QPS could offer me NOTHING. No service provider is willing to repair it, and QPS's repair service costs twice as much as the drive itself. My whole experince with this product and company has been a disaster. I discourage you from buying a QPS product. I never will again.

I bought a QPS back in April, I had configuration issues right away.
I followed the tech support format and emailed them. Giving them benefit of possibly being busy or email issues I emailed four times over four weeks from seperate servers. They do not respond through support.
Now the hardware failed, I repeated the email attempts with no response and have phone support three times in two weeks to give up in Cue after 45 minutes. No 1-800 number.
Now I have a very high phone Bill coming and a useless QPS device that I will eat also.
Please don't allow companies like this to thrive, which they all too commonly do in todays market.
Buy elsewhere.