From the Publisher
Each element, clause, and requirement is analyzed in detail with instructions provided for implementation. QS-9000 Quality Systems Handbook is written primarily for implementors and discerning managers, as well as instructors and auditors, to help them understand the requirements and a range of solutions that are acceptable to the automotive industry. It includes check lists, auditor questions, tips for implementors, flow charts, and a glossary of terms.
About the Author
David Hoyle, who participated in the year 2000 revision of ISO 9000, has worked in quality management for over 30 years in a number of industry sectors, including aerospace, automotive, and computers. He is a Chartered Engineer, Fellow of the Institute of Quality Assurance, Member of the Royal Aeronautical Society and a Lead Auditor registed with the IRCA. As an established management consultant he has assistaed both large and small organizaions achieve ISO 9000 certification in the USA and in Europe, and has delivered quality management training courses in many parts of the world. He is a Director of Transition Support Ltd, a company which provides consultancy, facilitation and training services moving towards business excellence, and sits on various Boards and Panels for the Insitute of Quality Assurance, as well as writing articles for Quality World magazine.