Now healthcare organizations can assess their performance with the proven quality system provided by the Malcolm Baldrige National Quality Award criteria. Quality Assessment for Healthcare lets healthcare professionals:
* Understand and apply the Baldrige assessment criteria.
* Choose from four levels of Baldrige assessment, based on the organization's current resources, level of understanding, and willingness to address performance gaps.
The assessment guidelines provided enable healthcare organizations to:
* Obtain an organization-wide view of performance.
* Prioritize improvement opportunities.
* Link all aspects of quality planning and implementation to customer and patient needs.
This book presents more than 10 healthcare case studies that show how organizations have benefited from the Baldrige approach to assessment.
