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Quality By Design: A Clinical Microsystems Approach [Paperback]

Eugene C. Nelson , Paul B. Batalden , Marjorie M. Godfrey
4.6 out of 5 stars  See all reviews (8 customer reviews)

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Book Description

February 21, 2007 0787978981 978-0787978983 1
Quality by Design reflects the research and applied training conducted at Dartmouth Medical School under the leadership of Gene Nelson, Paul Batalden, and Marjorie Godfrey. The book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. The authors
  • describe how to develop microsystems that can attain peak performance through active engagement of interdisciplinary teams in learning and applying improvement science and measurement;
  • explore the essence of leadership for clinical Microsystems;
  • show what mid-level leaders can do to enable peak performance at the front lines of care;
  • outline the design and redesign of services and planning care to match patient needs with services offered;
  • examine the issue of safety;
  • describe the vital role of data in creating a rich and useful information environment;
  • provide a core curriculum that can build microsystems’ capability, provide excellent care, promote a positive work environment, and contribute to the larger organization.

Ancillary materials for use in classroom teaching, training, or coaching are available at http://clinicalmicrosystem.org/materials/


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Editorial Reviews

From the Back Cover

Quality by Design offers a new and innovative approach to transforming our health care system to be safe, timely, effective, efficient, equitable, and patient-centered. The authors' microsystem concepts and proven approach achieve the best patient outcomes by developing reliable, efficient, and responsive systems that have the capability of meeting the individual needs of one patient, continually improving care for the next patient, and creating a great place to work for all staff.

Quality by Design reflects the research and applied training conducted at Dartmouth Medical School under the leadership of Eugene Nelson, Paul Batalden, and Marjorie Godfrey. The book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. The authors

  • describe how to develop microsystems that can attain peak performance through active engagement of interdisciplinary teams in learning and applying improvement science and measurement;
  • explore the essence of leadership for clinical Microsystems;
  • show what mid-level leaders can do to enable peak performance at the front lines of care;
  • outline the design and redesign of services and planning care to match patient needs with services offered;
  • examine the issue of safety;
  • describe the vital role of data in creating a rich and useful information environment;
  • provide a core curriculum that can build microsystems' capability, provide excellent care, promote a positive work environment, and contribute to the larger organization.

Quality by Design offers powerful theoretical frameworks and principles, valuable tools and techniques, and an action-learning program.

About the Author

Eugene C. Nelson, D.Sc., M.P.H., is director of quality administration for the Dartmouth-Hitchcock Medical Center and professor of community and family medicine at Dartmouth Medical School.

Paul B. Batalden, M.D. is the director of health care improvement leadership development, Center for the Evaluative Clinical Sciences, and professor of pediatrics and of community and family medicine at Dartmouth Medical School.

Marjorie M. Godfrey, M.S., R.N., is instructor for community and family medicine at and director of the Clinical Microsystem Resource Group at Dartmouth Medical School .


Product Details

  • Series: A Clinical Microsystems Approach
  • Paperback: 508 pages
  • Publisher: Jossey-Bass; 1 edition (February 21, 2007)
  • Language: English
  • ISBN-10: 0787978981
  • ISBN-13: 978-0787978983
  • Product Dimensions: 9.2 x 7.1 x 1.4 inches
  • Shipping Weight: 1.8 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #207,178 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews
9 of 9 people found the following review helpful
5.0 out of 5 stars Shyan C. Sun, M.D., D.C.H. July 1, 2008
Format:Paperback
A Book Review
Quality by Design - A Clinical Microsystems Approach
Edited by Eugene C. Nelson, Paul B. Batalden and Marjorie M. Godfrey
First Edition, 459 pp., illustrated. Jossey-Bass 2007. ISBN: 978-0-7879-7898-3 (pbk)

Today most practicing clinicians know very little about quality improvement in health care and very few know how to do it the right way, partly because there are few publications serving as a "How-to Guide Book".

This Book "Quality By Design - A Clinical Microsystem Approach" published in 2007 by Jossey-Bass comes in handy for practicing physicians, academic or non academic. Now that the evidence of quality improvement work is a requirement for renewing the Specialty Board in Pediatrics, I believe that other specialties will follow suit soon.
The three authors are from the Center for the Evaluative Clinical Sciences at Dartmouth. They are the nation's leaders in developing and using measures of health care delivery system performance for the improvement of health care. They have written, published and taught extensively in the subject of quality improvement. Their series of 9 articles entitled "Microsystems in Health Care published in Joint Commission Journal on Quality and Safety" (2002-2003) was a landmark publication in health care literature.

What is different and unique in this book is its emphasis on quality improvement through the microsystem approach. To put it simply, the small system (microsystem like NICU) produced quality, safety and cost outcome at the front line of care. The outcome of a macrosystem (like hospital) can be no better than the outcomes of microsystems of which it is composed. Thus a microsytem is the most important building block of a health care system.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Excellent book, an invaluable resource March 7, 2008
By L. Laam
Format:Paperback
This is a great book for those new to Clinical Microsystems AND those well-versed with the framework. QBD is an invaluable resource and offers operational definitions, practical examples and a guide to help teach those people unfamiliar with Clinical Microsystems. It is great to use as a quick reference or a full improvement guide book.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Great tool for the QI professional April 11, 2010
Format:Paperback|Verified Purchase
This is a great, helpful tool, written in textbook style. It is a bit of a "difficult" read, in that it is written in a very textbook-y, research-paper style. However, it is very informative, and will be extremely helpful to me in my work. After having read the whole thing, I would recommend that you read Part 2 first, then Part 1. Part 2 is more of a "how to" where Part 1 is much more theory.
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2 of 2 people found the following review helpful
3.0 out of 5 stars OK January 9, 2010
Format:Paperback|Verified Purchase
If you have no significant experience in performance improvement, this is probably a good investment. I purchased on the recommendation at a meeting I attended. I've been in health system mgmt for about 15 yrs. Did pick up a couple ideas, but wasn't really worth the $50 paid for the used book.

Again, if you're new to mgmt, it's great. If you're experienced, you probably know this stuff already.

WB
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