Quality Control (6th Edition) [Hardcover]

Dale H. Besterfield (Author)

Book Description

ISBN-10: 0130256684 | ISBN-13: 978-0130256683 | Publication Date: June 8, 2000 | Edition: 6th

For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance. Practical and state-of-the-art in approach, this text provides fundamental-yet comprehensive-coverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

Editorial Reviews

From the Inside Flap

PREFACE

This book provides a fundamental, yet comprehensive, coverage of quality control concepts. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic principles of quality control. The use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.

Quality Control, Sixth Edition, begins with an introductory chapter about quality responsibility and two chapters that describe total quality management. These chapters are followed by chapters on fundamentals of statistics, control charts for variables, additional SPC techniques for variables, fundamentals of probability, and control charts for attributes. A subsequent group of chapters describes acceptance sampling and reliability.

This Sixth Edition includes a complete updating of all material. It also includes a new CDROM of data files that uses EXCEL.

I am indebted to the publishers and authors who have given permission to reproduce their charts, graphs, and tables. I thank Dr. Samuel C. Obi, San Jose State University (CA), Dr. Hugh K. Rogers, University of Central Florida, Tomas Velasco, Southern Illinois University, Carl R. Williams, University of Memphis (TN), for reviewing the manuscript. Professors, practitioners, and students throughout the world have been most helpful in pointing out the need for further clarification and additional material in this Sixth Edition.

Dale H. Besterfield

From the Back Cover

Some of the features of this text include:

• Numerous figures and tables that help clarify and reinforce the concepts presented
• Example problems that help illustrate the steps necessary to solve the SPC problems presented in the chapter
• A CD-ROM of Excel spreadsheet files for use in solving most of the chapter problems

New to this edition:

NEW—Reorganization of the first few chapters to emphasize Total Quality Management with its subdivisions of Principles and Practices and Tools and Techniques

NEW—Increased material on ISO 9000-2000

NEW—Increased material on Malcom Baldrige National Quality Award

NEW—Added summary information on ISO 14000 and FMEA

See all Editorial Reviews

Product Details

• Hardcover: 480 pages
• Publisher: Prentice Hall; 6th edition (June 8, 2000)
• Language: English
• ISBN-10: 0130256684
• ISBN-13: 978-0130256683
• Product Dimensions: 9.4 x 7.7 x 0.9 inches
• Shipping Weight: 2 pounds
• Average Customer Review: 4.4 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #702,975 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

16 of 16 people found the following review helpful:

5.0 out of 5 stars Quality on Quality, August 30, 2001

By 

"jlkules" (Azle, TX United States) - See all my reviews

This review is from: Quality Control (6th Edition) (Hardcover)

This is a professional's book! It covers quality control at the level that you need -- whether a novice in the field or an experienced professional. It does an excellent job of interrelating all of the aspects of quality control, while letting you focus on the topic at hand; you never feel that you are "out of place" in the process. This book is so good that we are going to use it as the reference/source for our training programs that cover not only quality control but quality control's relationship with other aspects of operations management and program management. I have even incorporated it into an undergraduate course I teach on quality management and productivity. There's something in it for every technical professional in the workplace today.

5 of 5 people found the following review helpful:

5.0 out of 5 stars A towering reference text!, December 1, 2005

By 

Hiram Gomez Pardo (Valencia, Venezuela) - See all my reviews
(HALL OF FAME REVIEWER)    (TOP 1000 REVIEWER)    (REAL NAME)   

This review is from: Quality Control (7th Edition) (Hardcover)

Besterfield made a true tour de force respect the edition and contain of Quality Control. It provides you of abundant and concise information, explicit and deatiled around the last innovations and advances in this field.

More than a tool, this book is a must for you; in your daily job, as consult text, as fundamental reference for students and an invaluable supporting guide for teachers and professionals.

One of the most remarkable texts written in years. A monumental issue without any doubt. Go for it and you will be absolutely rewarded.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Best in Field (Pun Intended), July 8, 2008

By 

Samson - See all my reviews
(REAL NAME)   

This review is from: Quality Control (8th Edition) (Hardcover)

If you only buy one book on the application of statistics and probability to the creation of control charts (SPC) and acceptance sampling, this is it. Dale wrote the original first text on SPC back when the only literature on the subject was found in periodicals and research papers. It took him over 3000 manhours to write this concise text and it's bank of clear, understandable problems. The text earned him the title of full Professor at Southern Illinois University and a national reputation as it was used by Ford Motor Company and others for internal training. After teaching from it for almost 20 years I can assure you there is no better book on the subject in the field. (And, yes, I know Dale personally, but have had virtually no contact with him since his retirement many years ago).