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Quality Customer Service: Third Edition (A Fifty Minute Series Book) [Paperback]

William B. Martin (Author)

4.0 out of 5 stars See all reviews (1 customer review) |

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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Books) 4.0 out of 5 stars (1)

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Book Description

Series: A Fifty Minute Series Book | Publication Date: February 9, 1995

Teach employees how to transmit a positive attitude, identify customer needs, and cultivate repeat business.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Teach employees how to transmit a positive attitude, identify customer needs, and cultivate repeat business.

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Product Details

Paperback: 80 pages
Publisher: Crisp Publications; 3 edition (February 9, 1995)
Language: English
ISBN-10: 1560522038
ISBN-13: 978-1560522034
Product Dimensions: 9.9 x 7.9 x 0.3 inches
Shipping Weight: 5.6 ounces

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon Best Sellers Rank: #4,834,828 in Books (See Top 100 in Books)

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4.0 out of 5 stars Quality Customer Service, August 22, 2008

M. renfro "melink" (so cal) - See all my reviews
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This review is from: Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Books) (Paperback)

The workbook is very easy to read, follow and perform tasks, it is however a little misleading as being the "Fifty-Minute series". It would be fifty minutes if there is an instructor or someone else who has gone over the book that is doing it with you, however, if you are left on your own to navigate and perform the tasks, the time frame would be way over 50 minutes to complete the entire book.

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