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4.0 out of 5 stars
Quality Customer Service,
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This review is from: Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Books) (Paperback)
The workbook is very easy to read, follow and perform tasks, it is however a little misleading as being the "Fifty-Minute series". It would be fifty minutes if there is an instructor or someone else who has gone over the book that is doing it with you, however, if you are left on your own to navigate and perform the tasks, the time frame would be way over 50 minutes to complete the entire book.
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Quality Customer Service: Third Edition (A Fifty Minute Series Book) by William B. Martin (Paperback - February 9, 1995)
Used & New from: $0.01
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