Buy Used
$3.18
FREE Shipping on orders over $35.
Condition: Used: Good
Comment: Eligible for Amazon's FREE Super Saver/Prime Shipping, 24/7 Customer Service, and package tracking. 100% Satisfaction Guarantee.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Quality or Else Paperback – January 6, 1993


See all formats and editions Hide other formats and editions
Amazon Price New from Used from
Paperback, January 6, 1993
"Please retry"
$5.93 $0.01
Best%20Books%20of%202014
NO_CONTENT_IN_FEATURE

Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Paperback: 309 pages
  • Publisher: Mariner Books (January 6, 1993)
  • Language: English
  • ISBN-10: 039563749X
  • ISBN-13: 978-0395637494
  • Product Dimensions: 8 x 5.1 x 0.9 inches
  • Shipping Weight: 2.4 ounces
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #1,669,788 in Books (See Top 100 in Books)

Customer Reviews

4.3 out of 5 stars
5 star
1
4 star
2
3 star
0
2 star
0
1 star
0
See all 3 customer reviews
Share your thoughts with other customers

Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Richard E. Biehl on August 2, 1998
Unlike many PBS companion volumes, Quality Or Else is not simply a chapter-by-chapter echoing of the television series. Each of the three one-hour televised episodes presents a completely different aspect of the need for quality in America. The series can best be described as topical, and the intent is clearly to inspire. The companion volume can better be described as historical and is intended to inform. Dobyns and Crawford-Mason have "decided to take a historical approach because, to the best of (their) knowledge, no one has ever written the history of the quality movement."
To those well versed in quality, and the need for it in their organization, Quality Or Else offers nothing new in its content. However, in its form, Quality Or Else offers a tool for communicating within the organization. For those of us who work in organizations where management has demonstrated their commitment to using the quality movement to change everything about how the organi! zation runs, this tool will not be needed. But for those of us working for management teams that are not yet striving for such grand levels of change, Quality Or Else can be used as an education vehicle.
For Quality Or Else has a single theme that permeates every aspect of the discussion: quality "isn't a matter of an adjustment here, a bit of fine tuning there; quality is a change in the structure and purpose of an organization, ... The only reason to do it is because it works." The continual emphasis is on the role of senior management in making quality happen; walking the talk. "With a quality program, the chief executive is still the chief executive, but he has a lot more help."
The emphasis on, and challenge to, managers is most obvious in the video presentations.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
By Don Eddy on August 7, 2000
Two graduate courses at RIT (Rochester, NY) in quality controls, taught by the same professor, required this book as a text in one of the courses. He was a stickler for statistics and the like. For him, because of my constant reference to the book and the main characters' directions of quality, especially W. Edwards Deming, he mentioned that he'd probably look for another text.
Deming's attitude towards tests and grades in the academic world parallel mine, for I am taking cross-disciplinary graduate courses at age 60 and have some background experiences in writing and publishing. This professor created a set of highly structured tests even demanding that students write at least three questions for each quiz and exam he gave. Those questions selected by him would give bonus points to the student. He would become angry and nearly explode when I harped on Deming's feelings, for the prof. used his name as a near idol of his with great respect for the man's abilities and guidance.
I would say for academics that the most damning statement in the book towards American education commences at the bottom of page 91: "There is an inherent difficulty in teaching a subject as amorphous as quality. Academics talk of "a discipline." What they mean is an area of specializaiton, and a graduate student who tries to dabble in more than one area of specialization will run into trouble from academics whose view of life is a good deal more narrow than life is. ... There have been successful interdisciplinary study programs recently in some US universityes, but they aren't the norm."
This book works well for getting American educated people out of the "box," if they are willing.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
By Jesse Milligan on November 7, 2001
This is a smart book. Dealing with the quality gurus, their impact on post-war Japan and the subsequent quality movement(s) in the U.S., it's a must read for every worker, manager, and executive. Quality is a must in any business. The only drawback is that the authors need to update it.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again