Quality Function Deployment (c): Integrating Customer Requirements into Product Design [Hardcover]

Yoji Akao (Author)

Book Description

ISBN-10: 0915299410 | ISBN-13: 978-0915299416 | Publication Date: September 1, 1990 | Edition: 1

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.

It includes:

• Using the demanded quality deployment chart.
• Using and promoting quality charts.
• Using quality control process charts: QFD at the pre-production.
• Quality deployment and reliability deployment.
• Quality development in the construction industry.
• QFD for the service industry.
• QFD for software development.

Editorial Reviews

Language Notes

Text: English (translation)
Original Language: Japanese

Product Details

• Hardcover: 400 pages
• Publisher: Productivity Press; 1 edition (September 1, 1990)
• Language: English
• ISBN-10: 0915299410
• ISBN-13: 978-0915299416
• Product Dimensions: 11.3 x 8.8 x 1.3 inches
• Shipping Weight: 3 pounds
• Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,512,317 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

5.0 out of 5 stars Best collection of Japanese QFD case studies available., July 5, 1998

By A Customer

This review is from: Quality Function Deployment (c): Integrating Customer Requirements into Product Design (Hardcover)

Dr. Yoji Akao, co-founder of the QFD methodology edits more than 25 QFD case studies from Japanese companies including Toyota, Komatsu, Matsushita, and NEC in industries far ranging from manufactured and assembled products, construction, chemical process, service, and software.

Comprehensive QFD is introduced to forever dispel the mistaken notion in the West that QFD is a House of Quality. The intense detail to other essential deployments such as quality deployment, function deployment, subsystem deployment, reliability deployment, cost deployment, technology deployment, concept development, part deployment, process deployment, QA and QC process sheets are displayed in exacting charts and tables accompanied by explanatory text by the very engineers that headed up the projects.

Mastering the case studies in this book is prerequesite to attaining QFD Master status.

1 of 1 people found the following review helpful:

4.0 out of 5 stars very good book, January 9, 2007

By 

Tropical Paradise (Toronto, Canada) - See all my reviews

This review is from: QFD: Quality Function Deployment - Integrating Customer Requirements into Product Design (Paperback)

very enlightening. clarifies what qfd really is and how it should be. the layout though could be further improved so the reader does not have to flip through pages to refer to tables mentioned in the text. also it would've been nice to see examples 100%. i guess this is difficult because of proprietary info. my only regret is that i did not buy this book first, right away.