A collection of games designed for trainers who teach Total Quality Management and continuous improvement. Photocopiable resources are included in order to aid further understanding of the principles involved. Topics such as teamwork and improving meetings are discussed.
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Book Description
Editorial Reviews
About the Author
Marlene Caroselli (Rochester, NY) is a successful author and frequent contributor to leading business publications including Stephen Convey's Executive Excellence.
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More About the Author
Dr. Marlene Caroselli is an author, keynoter, and corporate trainer. She has published over 60 books and countless curricula/article/speeches. Her books include "The Language of Leadership," named a Director's Choice by Doubleday Book Club, and "Principled Persuasion," named a Director's Choice by Doubleday Book Club upon its initial release. With the help of Bob Dylan's #1 fan, she has added ebooks to her repertoire.
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Most Helpful Customer Reviews
4.0 out of 5 stars
Generally Good book on Quality Games,
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Amazon Verified Purchase(What's this?)
This review is from: Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement (Ring-bound)
This is a generally good book on quality idea games. While older (so it's not aligned with 6 Sigma principles) the games are well defined. playable, and timed. The author appeared to have correctly timed the games and results.
The book and exercises should feel more playfully aligned and illustrations are woefully dull. Games should look fun and inviting especially the handouts. A new edition would probably work well with new illustrations. Some of the games are not presented in an interesting way, but most are OK.
0 of 1 people found the following review helpful:
5.0 out of 5 stars
Excellent training material to support TQM,
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Amazon Verified Purchase(What's this?)
This review is from: Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement (Ring-bound)
Been looking for material I can give our managers for quick re-inforcement training of the Quality principles with their staff and this book is excellent. Lots of exercises on process improvement, customer satisfaction, teamwork etc.
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Inside This Book
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First Sentence:
Some believe the Quality movement began in America back in 1924 when Dr. Walter Shewhart devised the first control chart for statistically determining the degree of variation in manufacturing processes. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
show transparency, have participants work, divide the class into teams, benchmarking partner, maintenance behaviors, open book management Key Phrases - Capitalized Phrases (CAPs): (learn more)
Quality Council, Observer's Form, Philip Crosby, Tom Peters, Edwards Deming, Alfred North Whitehead, New York, Total Quality Management, Walter Shewhart New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Some believe the Quality movement began in America back in 1924 when Dr. Walter Shewhart devised the first control chart for statistically determining the degree of variation in manufacturing processes. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
show transparency, have participants work, divide the class into teams, benchmarking partner, maintenance behaviors, open book management Key Phrases - Capitalized Phrases (CAPs): (learn more)
Quality Council, Observer's Form, Philip Crosby, Tom Peters, Edwards Deming, Alfred North Whitehead, New York, Total Quality Management, Walter Shewhart New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 4
books:
- Arsenio Hall by Norman King on page 142
- Triad Optical Illusions by Harry Turner on page 243
- The Great Game of Business: Unlocking the Power and Profitability of Open-Book Management by Jack Stack on page 88
- Allover Patterns With Letter Forms (Dover design library) by Jean Larcher on page 27
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