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Quality Improvement Tools & Techniques Hardcover – October 1, 1994


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Product Details

  • Hardcover: 326 pages
  • Publisher: McGraw-Hill Trade (October 1, 1994)
  • Language: English
  • ISBN-10: 0070412197
  • ISBN-13: 978-0070412194
  • Product Dimensions: 9.5 x 7.7 x 1.2 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #317,075 in Books (See Top 100 in Books)

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1 of 1 people found the following review helpful By Mike Tarrani HALL OF FAMETOP 50 REVIEWER on June 30, 2004
Format: Hardcover
I keep this book nearby because it serves as an encyclopedia of quality techniques that span the full spectrum, as well as a step-by-step guide to using each of the tools listed.
The entire collection of tools contained and described within are put into context in the first chapter that covers the continuous quality improvement story and its five steps - reason, current situation, analysis, action plan and results. Subsequent chapters are devoted to classes of tools: the basics (flow charts, check sheets, facts vs. inference, and how to construct tools such as Pareto diagrams, histograms, and control charts). Supporting tools, covered in the next chapter, include pie and bar charts, frequency charts, Likert scales and related diagrams.
Basic quality improvement techniques given in the next section go beyond just tools, and include vision and mission statements, group interaction techniques, problem classification and concepts. Among the tools are development charts, force-field analysis, checklists.
Advanced techniques, covered in the next chapter address process ownership, and some fairly substantial tools such as quality function deployment and Taguchi techniques, both of which are explained well in a surprising few pages.
The remainder of the book discusses quality improvement systems, such as JIT, ISO standards; and brief bios of Deming, Crosby and Juran and their approaches. Selected readings on various quality standards round out this book's treatment of the subject.
What I like about this book is the way a large number of topics and associated tools are thoroughly covered in a relatively short book. I also like the way you are clearly led through the construction and use of various charts, and how to effectively use tools in a step-by-step manner. This is clearly a useful introduction to quality tools and techniques, as well as a desk reference.
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1 of 1 people found the following review helpful By Dirk J. Willard on January 6, 2006
Format: Hardcover
This is an excellent, if not comprehensive book for everything from TQM to Six-Sigma. I give it four stars for value and five for price. All in all, an excellent overview.

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2 of 3 people found the following review helpful By D. Luria on February 21, 2002
Format: Hardcover
I am just learning about Continuous Improvement and the tools that are available to make that happen in the workplace. Our company is considering implementing a Six Sigma program and this book provides me with a related and large tool set to add to my tool belt.
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