This comprehensive text covers the important quality-improvement tools and techniques. It intentionally avoids too much maths and statistics, couching everything in simple language. The statistical tools are fitted into the improvement context, using a simple case example that shows how they all relate. The reader thus learns both how the tools work and when to use them.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Encyclopedia + cookbook,
By Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews (COMMUNITY FORUM 04) (REAL NAME)
This review is from: Quality Improvement Tools & Techniques (Hardcover)
I keep this book nearby because it serves as an encyclopedia of quality techniques that span the full spectrum, as well as a step-by-step guide to using each of the tools listed.The entire collection of tools contained and described within are put into context in the first chapter that covers the continuous quality improvement story and its five steps - reason, current situation, analysis, action plan and results. Subsequent chapters are devoted to classes of tools: the basics (flow charts, check sheets, facts vs. inference, and how to construct tools such as Pareto diagrams, histograms, and control charts). Supporting tools, covered in the next chapter, include pie and bar charts, frequency charts, Likert scales and related diagrams. Basic quality improvement techniques given in the next section go beyond just tools, and include vision and mission statements, group interaction techniques, problem classification and concepts. Among the tools are development charts, force-field analysis, checklists. Advanced techniques, covered in the next chapter address process ownership, and some fairly substantial tools such as quality function deployment and Taguchi techniques, both of which are explained well in a surprising few pages. The remainder of the book discusses quality improvement systems, such as JIT, ISO standards; and brief bios of Deming, Crosby and Juran and their approaches. Selected readings on various quality standards round out this book's treatment of the subject. What I like about this book is the way a large number of topics and associated tools are thoroughly covered in a relatively short book. I also like the way you are clearly led through the construction and use of various charts, and how to effectively use tools in a step-by-step manner. This is clearly a useful introduction to quality tools and techniques, as well as a desk reference.
2 of 3 people found the following review helpful:
5.0 out of 5 stars
Easy to use...full of good tools,
By
This review is from: Quality Improvement Tools & Techniques (Hardcover)
I am just learning about Continuous Improvement and the tools that are available to make that happen in the workplace. Our company is considering implementing a Six Sigma program and this book provides me with a related and large tool set to add to my tool belt.
5.0 out of 5 stars
Great Book, Great Price,
By
This review is from: Quality Improvement Tools & Techniques (Hardcover)
This is an excellent, if not comprehensive book for everything from TQM to Six-Sigma. I give it four stars for value and five for price. All in all, an excellent overview.
If this review was helpful, please add your vote -- Thanks.
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
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First Sentence:
Have you heard the following sayings? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
single case boring, claim payment delays, paperwork categories, cumulative percent values, personal quality checklist, focus group discussion guide, record your analysis, natural process variations, optional companion, insurance complaints, quality cost system, feeling about the statement, deposit errors, affinity chart, needs assessment team, service quality specifications, packing errors, payment complaints, matrix data analysis, counterpart characteristics, deployment chart, packaging errors, interpreting distributions, purchasing problems, main menu screen Key Phrases - Capitalized Phrases (CAPs): (learn more)
Friendly Texan Insurance, Total Quality Person, Seldom Sometimes Always, Baldrige Award, United States, Disagree Agree Unknown, Strongly Strongly In My Opinion, New York, Rapid Data Access, Customer Fees, Fines Paid, Pat Johnson, Quality Functional Deployment, Secured Real Estate, Supplier Agreements, Accounting Department, Engineering Department, Loans Accounts Rec, Process Decision Program Chart, Sampson Upholstery Company, Simplicity Easy-to-understand, Thompson Engineering, Tools Used, Types of Loans Term, Longhorn Research New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Have you heard the following sayings? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
single case boring, claim payment delays, paperwork categories, cumulative percent values, personal quality checklist, focus group discussion guide, record your analysis, natural process variations, optional companion, insurance complaints, quality cost system, feeling about the statement, deposit errors, affinity chart, needs assessment team, service quality specifications, packing errors, payment complaints, matrix data analysis, counterpart characteristics, deployment chart, packaging errors, interpreting distributions, purchasing problems, main menu screen Key Phrases - Capitalized Phrases (CAPs): (learn more)
Friendly Texan Insurance, Total Quality Person, Seldom Sometimes Always, Baldrige Award, United States, Disagree Agree Unknown, Strongly Strongly In My Opinion, New York, Rapid Data Access, Customer Fees, Fines Paid, Pat Johnson, Quality Functional Deployment, Secured Real Estate, Supplier Agreements, Accounting Department, Engineering Department, Loans Accounts Rec, Process Decision Program Chart, Sampson Upholstery Company, Simplicity Easy-to-understand, Thompson Engineering, Tools Used, Types of Loans Term, Longhorn Research New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 7
books:
See all 7 books this book cites
- Real Estate (Methuen New Theatrescript) by Louise Page on 4 pages
- Monster Haircut (Read With Ladybird) by Marie Birkinshaw on page 143
- The Fifth Discipline: The Art & Practice of the Learning Organization by Peter M. Senge on page 205
- Hoshin Planning: The Developmental Approach by Bob King on page 179
- Sun Microsystems by Vault Reports on page 131
See all 7 books this book cites
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