This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management.
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Book Description
Editorial Reviews
From the Back Cover
This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management.
About the Author
David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida, where he also serves as professor of quality and safety management. He also administers Florida's Center for Manufacturing Competitiveness that is located on this campus and is president of The Management Institute, a private company dedicated to the continual improvement of quality, productivity, and competitiveness. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.
Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1991. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing total quality, statistical process control, just-in-time manufacturing, benchmarking, ISO 9000, and ISO 14000. He currently serves as professor of quality at the Institute and heads his own firm, Stan Davis Consulting.
--This text refers to an out of print or unavailable edition of this title.
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More About the Author
David L. Goetsch is one of the most widely-published college professors and corporate trainers in the United States. His books all fall into three broad categories: professional development, organizational development, and economic development. Specifically his books deal with such topics as quality, global competitiveness, management, leadership, supervision, and occupational safety. Dr. Goetsch is vice-president of Northwest Florida State College where he is also a full professor. He is also President and CEO of David L. Goetsch & Associates (a corporate training and consulting firm).
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Most Helpful Customer Reviews
1 of 2 people found the following review helpful:
3.0 out of 5 stars
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition),
By Marisol Santiago "Z" (San Juan, PR) - See all my reviews
This review is from: Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition) (Hardcover)
It's a good book, have the topics that I need to my class, but the author talk a lot of history in the chapters
PD. I don't like the history too much.
2 of 6 people found the following review helpful:
4.0 out of 5 stars
Highly recommended -- excellent training resource,
By A Customer
This review is from: Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition) (Hardcover)
Excellent text book and reference material for anyone in manufacturing. Straight forward, useful implementation roadmap.
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