This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
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More About the Author
David L. Goetsch is one of the most widely-published college professors and corporate trainers in the United States. His books all fall into three broad categories: professional development, organizational development, and economic development. Specifically his books deal with such topics as quality, global competitiveness, management, leadership, supervision, and occupational safety. Dr. Goetsch is vice-president of Northwest Florida State College where he is also a full professor. He is also President and CEO of David L. Goetsch & Associates (a corporate training and consulting firm).
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Most Helpful Customer Reviews
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Text Book Review (end of semester),
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This review is from: Quality Management (5th Edition) (Hardcover)
I was not looking forward to my course in Quality Managment.
I have completed chapter 8 (late January) The book is very well written and very readable. I an happily surprised with how well the author presents the chapter topics. This is probably the best (written) textbook I have read in the past three years. I hope the rest of the book is as equally well written. There is no plan to change my major to Quality Engineering. If all Quality books were written this readable, I might. Add in: After finishing the semester and the book, I continue to be impressed with the authorship of the book. I upgraded the rating from 4 to 5 starts and highly recommend the book.
1 of 1 people found the following review helpful:
4.0 out of 5 stars
Good overview, but not much for tools and statistics.,
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This review is from: Quality Management (5th Edition) (Hardcover)
The text was a good overview of total quality management principles verse a traditional approach; however, I would have like to see more information on quality tools and statistical analysis.
1 of 1 people found the following review helpful:
4.0 out of 5 stars
I will refer back to this text book often,
This review is from: Quality Management (5th Edition) (Hardcover)
This has turned out to be a great text book. I am sure I will refer back to it often. Initially, I was a little intimidated by the size of the book and small print. However, it is easy to read. The summaries at the end of each chapter are very helpful.
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