Quality and Me: Lessons from an Evolving Life [Hardcover]

Philip B. Crosby (Author)

Book Description

ISBN-10: 0787947024 | ISBN-13: 978-0787947026 | Publication Date: March 26, 1999 | Edition: 1st

Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.

Editorial Reviews

Review

"Phil Crosby deserves his high place in the history of the quality movement and this fascinating personal account is filled with wisdom and useful ideas." (Arthur J. Swersey, professor of operations research, Yale School of Management)

"Leave it to a top pro like Philip Crosby to separate the practical from the faddish. He meshes the fascinating story of his career with another rich load of business lessons. Either of those would be worth the price. In Quality and Me he gives us both. Bravo!" (William L. Simon, author, On the Firing Line and High Velocity Leadership)

From the Inside Flap

One of the nation's most influential management consultants, Philip Crosby founded the movement that awakened American business to the importance of quality management. This autobiography spans forty years of his fascinating career. Beginning with an early stint in the U.S. Navy, Crosby recounts his rise from junior engineer to vice president of the ITT Corporation, the world's first major conglomerate. He recalls his working relationship with the legAndary Harold Geneen and relates the events behind the creation, and later the re-creation, of his own consulting firm.But this is more than just a personal history. Crosby, who is renowned for making the concepts of quality accessible to millions of managers around the world, combines tales from his career with specific insights into the theories and practices that made him one of America's most influential businessmen. In each chapter he summarizes the most important learning points from each stage of his career. These learning points are collected for easy reference in the concluding chapter, "Guidelines for Browsers."Written in a style that is at once homespun and profound, this book presents for the first time an intimate retrospective of the career of a true management icon. And Crosby's story isn't over yet. Several years ago, he bought back his consulting firm, re-christened it, and turned it into a $20-million operation serving client companies worldwide. And so his story continues. But here and now, executives, managers, and business students will find a wealth of wisdom and practical advice in his absorbing account of a life's worth of successes, setbacks, and lessons learned.

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Product Details

• Hardcover: 272 pages
• Publisher: Jossey-Bass; 1st edition (March 26, 1999)
• Language: English
• ISBN-10: 0787947024
• ISBN-13: 978-0787947026
• Product Dimensions: 9.3 x 6.3 x 1 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,598,683 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 6 people found the following review helpful:

5.0 out of 5 stars Another entertaining and educational book from Phil Crosby, June 4, 1999

By A Customer

This review is from: Quality and Me: Lessons from an Evolving Life (Hardcover)

Philip Crosby uses his life story to entertain and educate the reader. His "lessons learned" throughout the book are simple, practical and should be paid attention to. I enjoyed 'Quality & Me' very much as well as learning valuable lessons to assist my own evolving life.

0 of 3 people found the following review helpful:

1.0 out of 5 stars I have not received the item yet. I ordered the item 4 months ago. I sent many emails asking for refund, No feedback from Amazon, January 16, 2011

By 

Ossama Mossallam (Middle East) - See all my reviews
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Amazon Verified Purchase

This review is from: Quality and Me: Lessons from an Evolving Life (Hardcover)

I have not received the item (the book)yet. I ordered the item 4 months ago. I sent many emails asking for refund, No feedback from Amazon.