Quality Means Survival: Caveat Vendidor, Let the Seller Beware [Paperback]

Rene T. Domingo (Author)

Book Description

Publication Date: February 1998

This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.

Editorial Reviews

From the Back Cover

A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization.This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality.All business and organizational professionals interested in promoting quality within their organizations.

About the Author

Rene T. Domingo is a teacher, writer and management consultant. He is the Sime Darby Professor of Manufacturing at the Asian Institute of Management in Manila, and the program director of its Advanced Manufacturing Management Course. Schooled and trained in Japan, he has written extensively on quality and service management and world-class manufacturing practices.

Product Details

• Paperback: 357 pages
• Publisher: Pearson P T R (February 1998)
• Language: English
• ISBN-10: 0136267807
• ISBN-13: 978-0136267805
• Product Dimensions: 9.2 x 6.2 x 0.8 inches
• Shipping Weight: 1 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #3,424,899 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Yes, Beware! Amazon gets a zero rating from this seller, December 4, 2010

By 

John H. Pendley "retired teacher" (the beautiful mountains of north Georgia) - See all my reviews
(REAL NAME)   

This review is from: Quality Means Survival: Caveat Vendidor, Let the Seller Beware (Paperback)

I should have read this book before becoming an Amazon seller. I will do so, now, since Amazon has just burned this long-time seller. I recently printed out the address supplied by Amazon, for a product I sold. This is normal practice. The address was incorrect, and after the item was returned to me, the buyer wrote me that Amazon has TWO addresses for her and has delivered to her successfully at the correct one. I spent money to deliver her purchase to the wrong address--supplied by Amazon--but Amazon says, after repeated queries and statements of fact, that it is not responsible for the address supplied to me. I'm out the postage expense and still have product, returned to me with WRONG ADDRESS stamped on it. I'm taking my business elsewhere, both as a seller and as a buyer. It's a sad end to a long, and mutually profitable, relationship.

Amazon gets a zero rating from me.
John Pendley
12-4-10

5.0 out of 5 stars The Best Management Book Written by a Filipino Guru, October 23, 1998

By A Customer

This review is from: Quality Means Survival: Caveat Vendidor, Let the Seller Beware (Paperback)

I have read a lot of books on management concepts, theories and approaches. This book of Prof. Rene Domingo is by far the best. I have recommended it to many clients of our law firm, Chan Robles and Associates - Philippines, and they are one in saying that indeed Prof. Domingo's book has proven to be very useful especially at this time of extreme difficulties being faced by the economies in the Asia-Pacific region.

This book is one of the few (and the first) we recommend to the clients and friends of our firm and its adjunct organizations prior to taking any serious management study, rehabilitation or re-engineering engagement.

5.0 out of 5 stars Very comprehensive. Very interestingly written. Very TQ!!, June 9, 1998

By A Customer

This review is from: Quality Means Survival: Caveat Vendidor, Let the Seller Beware (Paperback)

This book is one of the most engaging books I have read - full of data, illustrations and real-life experiences. This is a must-reading for Industrial Engineering students, faculty, practitioners, TQ implementors and consultants. I particularly like the section on getting rid of anti-quality policies. I can't help but agree that some companies want TQ but most just give it lip service by sustaining a lot of anti-quality policies. TQ can be a potent tool but the political will to change must be robust.