Most helpful critical review
2 of 2 people found the following review helpful
For a book on Quality, this one has plenty of room for improvement.
on November 21, 2011
The author begins each chapter of this text with case studies that are as unhelpful as they are boring. Throughout the text he peppers the reader with more supplementary stories: good for breaking up the tedium, but they don't contribute greatly to the content.
The material was very difficult for a beginner to digest - don't start here if you want a friendly introduction to Quality. On the other hand, there are neatly itemized objectives for each chapter, written as stand-alone discussions, so they work well as independent examinations of their respective topics.
Unfortunately, the editor must have fallen asleep while reading, though I can't say I blame him. Formatting is occasionally inconsistent. Small portions of the text were apparently cut and pasted, resulting even in one pair of identical paragraphs removed from one another by several pages. Somehow, one of the Chapter 4 objectives got included in the Chapter 3 list by mistake. All in all, it seems more of a rough draft than a 6th edition.
The book plays more than anything like paid advertising for Six Sigma and the Baldrige Performance Excellence Program. In the section titled Project Teams, there is one sentence about project teams in general terms, followed by a full page description of Six Sigma teams. What's more, the author throws Deming under the bus in the first few chapters, and from then on, quality is measured not in terms of performance excellence but in terms of Baldrige compliance.
If you get stuck with this as a textbook, just read over the Chapter Objectives, scan the chapter with a highlighter to pick out those points, and leave the rest for somebody else to read. (And if you're interested, mine already has the good stuff highlighted, and it's for sale cheap.)