Today more than ever, quality issues can be key to an organization's success. There has been a void in the quality industry for a reference tool that will provide presenters and professionals with concise, useful tidbits of information for all occasions - until now! They often need something that will get their point across, send a specific message and give the presenter credibility, all at the same time. 1,600 pithy, inspirational and thought-provoking sayings on 36 topics ranging from definitions of quality to caveats in Total Quality Management implementation. Quality Quotes is an entertaining reference tool that offers: Easy, quick access to some of the best quality statements of our time; Quotations from over 550 authors, businesspeople, quality gurus, inventors, scientists, and philosophers.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
Quality Quotes,
This review is from: Quality Quotes (Paperback)
Wow! I have been in the quality business for 20 years and I never seem to have the right kind of luck when searching for the appropriate quote, phrase or saying that can help drive a point, or provide some insight to the topic I am trying to cover. Since purchasing Quality Quotes about 2 months ago, I have used the book at least 4 times each week! Some of my co-workers have discovered it too, and are starting to borrow it....(I'm thinking they need to get their own copy!) If you are customer focused, quality oriented, or service savied, get this book....finding the right words will help you create the impact you need.
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Inside This Book
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First Sentence:
The customer deserves to receive exactly what we have promised to produce-a clean room, a hot cup of coffee, a nonporous casting, a trip to the moon on gossamer wings. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Ralph Waldo Emerson, English Proverb, General Motors, William Shakespeare, Henry David Thoreau, Juran Institute, Henry Ford, Federal Express, Latin Proverb, Thomas Fuller, Fred Smith, Thomas Carlyle, Aldous Huxley, Bill O'Brien, Hanover Insurance, Sir Arthur Conan Doyle, Eastman Kodak, Konosuke Matsushita, Charles Knight, Emerson Electric, John Harvey-Jones, Role of Leaders, Texas Instruments, Toyota Motor Sales New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
The customer deserves to receive exactly what we have promised to produce-a clean room, a hot cup of coffee, a nonporous casting, a trip to the moon on gossamer wings. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Ralph Waldo Emerson, English Proverb, General Motors, William Shakespeare, Henry David Thoreau, Juran Institute, Henry Ford, Federal Express, Latin Proverb, Thomas Fuller, Fred Smith, Thomas Carlyle, Aldous Huxley, Bill O'Brien, Hanover Insurance, Sir Arthur Conan Doyle, Eastman Kodak, Konosuke Matsushita, Charles Knight, Emerson Electric, John Harvey-Jones, Role of Leaders, Texas Instruments, Toyota Motor Sales New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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