Quality of service (QOS) has become a vital issue for both telecommunications service providers and users. Coverage in this book of the principal aspects of telecommunications QOS is international and concerns both theoretical and practical aspects, plus managerial, marketing and engineering approaches to the subject. This book will enable readers in network and service provider industries, plus those with regulatory or user interests, to formulate and assess quality projects.
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Editorial Reviews
Review
"This may well become a seminal text in the field of user-related quality of service. The authors have provided a structured approach to an essential element in the provision of communication services in a liberalised world, and I will be surprised if it is not referenced extensively." -- Geoffrey Smith, Electronics & Communication Engineering Journal, August 1999
From the Author
This book, first of its kind and perhaps the only one currently in the field, is aimed at managers working in telcos, telecommunications managers in large and small corporations, regulators and students of telecommunications at first degree or postgraduate level.
A telecommunications manger working in a telco with a few thousand customers or more could benefit from this book as it attempts to bring together all key issues in the professional management of Quality of Service (QoS). The overall approach is to deal with issues starting from customer's requirements. The overall purpose is to attempt to provide sufficient information to provide optimum quality at optimum cost to provider, by reducing the risk of over or under-engineering of the network and other resources. For well established telcos this book could act as a reference work for the professional management of QoS; for newer telcos it could act as a text book to be followed for the implementation of professional management of QoS.
Telecommunications managers in corporations could find the book useful in drawing up Service Level Agreements with providers. Regulators could benefit from identifying the key issues in providing quality in services. The student would benefit from understanding the basic issues that govern the management of quality of service. Due to the very large number of issues the book cannot deal with any of these in great depth but is dealt in sufficient depth to whet one's appetite and to give enough confidence to tackle the management of QoS. It does not deal with the Internet.
All independent reviews seen by the authors to date have been favourable.
Antony P Oodan
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