In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.
| |||||||||||||||
Book Description
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
26 of 28 people found the following review helpful:
3.0 out of 5 stars
Business life story under misleading title,
By Maxim Volodin (Saint-Petersburg Russian Federation) - See all my reviews
This review is from: Quality Is Still Free: Making Quality Certain in Uncertain Times (Hardcover)
Some people who read 'Quality Is Free' observed that the title is somewhat misleading (because it oversimplifies the real message). This book's title is definitely misleading, because it suggests that the book is an update to "Quality Is Free'. This, however, is not at all the case - this book does not have anything to do with "QIF", except the author and his general attitude towards quality (which is quite convincing, however)."Still Free" is just an account of Crosby's career from his earliest work experiences, through ITT to his own quality consulting firm. The focus, however, is almost always on quality philosophy and implementation, rather than personal matters - they are touched on only to illustrate the professional aspects. Generally, it is a good account but I doubt that this is a reasonable form of explaining author's quality philosophy because it's intrinsically simple and intuitive; as far as can be seen from the book, it has not evolved much over years of its application by the author. This being the case, it is not worth explaining in this particular form. The book would be more valuable if it were written before "Quality Is Free", not after. Maybe they should be read in this order; doing it the other way round does not seem to be very useful. An advantage of this book over "QIF" is its language: much more clear and readable. All in all, it may be worth reading if you only want to get a general idea of Crosby's quality concept. If you need a program for actions, better read "QIF".
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Quality is profitable,
By
This review is from: Quality Is Still Free: Making Quality Certain in Uncertain Times (Hardcover)
Crosby wrote an excellent book that is very useful to managers, quality professional and any individual concerned about quality. The author clearly explains the meaning of quality, which is conformity to requirements. He also shows a useful way to measure quality in terms of cash and not just the usual metrics such as the number of rejects per specified number of units produced. The profits that would flow from producing quality products and services is a good measure. Crosby explains that adopting the cost effective practice of preventing errors will result in avoiding rework, scrap or servicing, which result in increased profits.The author explains that quality processes should pervade the whole organisation, including areas like public relations or industrial relations, and not confined to customer specific areas. The book is practical oriented with the author providing some suggestions on how to implement his philosophies in a manufacturing organisation. The book is a bit dated but this does little to diminish the quality of the author's message. The book is applicable to all organisations in any industry, although the author had a bias towards manufacturing enterprises. This is a classic book that is highly recommended.
Share your thoughts with other customers: Create your own review
|
|
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
(learn more)
First Sentence:
The phrase "Making Quality Certain" means creating an organization where transactions are completed correctly the first time; where employees, suppliers, and customers are helped to become successful; and with whom everyone is proud to be associated. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
complete transaction rating, tough company, making quality certain, zero defects concept, acceptable quality levels, quality director, quality councils Key Phrases - Capitalized Phrases (CAPs): (learn more)
Quality College, New York, Winter Park, United States, Bob Vincent, Department of Defense, General Motors, Philip Crosby Associates, Quality Without Tears, Ring of Quality, Sweet Way, Harold Geneen, Tim Dunleavy, Tom Willey, Wheelbarrow Company, Park Avenue, West Virginia New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
The phrase "Making Quality Certain" means creating an organization where transactions are completed correctly the first time; where employees, suppliers, and customers are helped to become successful; and with whom everyone is proud to be associated. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
complete transaction rating, tough company, making quality certain, zero defects concept, acceptable quality levels, quality director, quality councils Key Phrases - Capitalized Phrases (CAPs): (learn more)
Quality College, New York, Winter Park, United States, Bob Vincent, Department of Defense, General Motors, Philip Crosby Associates, Quality Without Tears, Ring of Quality, Sweet Way, Harold Geneen, Tim Dunleavy, Tom Willey, Wheelbarrow Company, Park Avenue, West Virginia New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 5
books:
8
books
cite this book:
See all 8 books citing this book
- Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business by Philip B. Crosby on 6 pages
- The Eternally Successful Organization (Mentor) by Philip B. Crosby in Front Matter, and Back Matter
- The Art of Getting Your Own Sweet Way by Philip B. Crosby in Front Matter
- Statistical Process Control (Practical Guides for Measurement and Control) by Charles L. Mamzic on page 104
- A Christmas Carol (Bantam Classic) by Charles Dickens on page 160
- Total Productivity Management (TPmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time by David J. Sumanth on page 297, and page 310
- Juran: A Lifetime of Influence by John Butman in Back Matter
- Workplace Strategies and Facilities Management: Building in Value (Building Value) by Rick Best on page 277
- Operations Management by Andrew Greasley on page 391
- Manufacturing: Design, Production, Automation, and Integration (Manufacturing Engineering and Materials Processing) by Beno Benhabib on page 577
See all 8 books citing this book
Books on Related Topics
(learn more)
|
What Other Items Do Customers Buy After Viewing This Item?
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
