...comprehensive... (Business Horizons
This work is significant...not only pulls together much of the literature on quality, but also identifies the elite literature for researchers and other interested persons...researchers and librarians...will find this work useful...highly recommended for all academic and public libraries serving users with interests in quality. (American Reference Books Annual
Unlike some scholarly approaches, this book is easy to read...for students and practitioners, every type of library, researchers studying the quality movement, and practitioners in business and engineering. Highly recommended. (CHOICE
About the Author
Robert E. Kemper
(Ph.D., University of Washington, Seattle) is Professor of Management at Northern Arizona University, Flagstaff.