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Condition: Used: Good
Comment: Ex University Library. Hard to remove Call Letter sticker on spine/front. Card pocket. Usual lib stamps/stickers. Withdrawn stamps on title page and top page edge. Otherwise Very Good. Clean, tight, no writing/highlighting. Pages appear rarely read. Excellent reading copy. No DJ.
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Quality, TQC, TQM Hardcover – August 29, 1997

ISBN-13: 978-0810833463 ISBN-10: 0810833468 Edition: First Edition

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Editorial Reviews

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...comprehensive... (Business Horizons)

This work is significant...not only pulls together much of the literature on quality, but also identifies the elite literature for researchers and other interested persons...researchers and librarians...will find this work useful...highly recommended for all academic and public libraries serving users with interests in quality. (American Reference Books Annual)

Unlike some scholarly approaches, this book is easy to read...for students and practitioners, every type of library, researchers studying the quality movement, and practitioners in business and engineering. Highly recommended. (CHOICE)

About the Author

Robert E. Kemper (Ph.D., University of Washington, Seattle) is Professor of Management at Northern Arizona University, Flagstaff.

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