Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
A man with conviction,
By
This review is from: Quality Without Tears: The Art of Hassle-Free Management (Hardcover)
Philip Crosby is widely recognized as a quality pioneer for the concepts he drove homw with Quality is Free and Quality Without Tears. After reading, Quality Without Tears, I was struck by how deep a conviction he held that his concepts were valid. It's easy to say that now that they have become widely accepted, but it takes a visionary to act that way when they're a somewehat new approach.The concepts which Crosby developed were a extension of the work of Dr. Edwards Deming (who also has published a bunch of books) and Crosby's work seems to be the basis of the later Six Sigma approach that proved to work so well.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Hassle - Free,
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This review is from: Quality Without Tears: The Art of Hassle-Free Management (Paperback)
A solid understanding and committment with the concepts presented on this book: the absolutes of quality, the fourteen steps process and the individuals role, will cause quality to happen if the company decides to be involved in the life long process of quality improvement.'Hassle free offers better working relationships, a smooth system and happy employees'
5.0 out of 5 stars
Great book,
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This review is from: Quality Without Tears: The Art of Hassle-Free Management (Paperback)
I initially bought this book for my own use, but now it has gone viral within my company. All managers have a copy. We are using it as a guide to quality as we move forward with future release.The second half of the book is not that great, but the principles are what are most important. If you have a software company that is struggling with quality issues, this is the book to read. Although it was written back in the 80's, the concepts are timeless.
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Inside This Book
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First Sentence:
When a physician sees a patient with red spots, a fever, and a brother who has the measles, it is not necessary to be Louis Pasteur to make a diagnosis. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
employee education system, supplier quality management, causing quality, quality control people, quality education system, quality improvement process, quality improvement team, determined executive Key Phrases - Capitalized Phrases (CAPs): (learn more)
Absolutes of Quality Management, Emory Spellman, Harrison Ellis, Quality College, Absolute of Quality Management, Education All, Quality Is Free, Barbara Wilson, Bill Davis, Bjorn Anderson, Harrison Wilson, The Dehassling of Lightblue, The Quality Vaccine, Jacob Masters, Phil Crosby, Quality Briefcase Company, The Definition of Quality Is Conformance, Walter Thomas New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
When a physician sees a patient with red spots, a fever, and a brother who has the measles, it is not necessary to be Louis Pasteur to make a diagnosis. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
employee education system, supplier quality management, causing quality, quality control people, quality education system, quality improvement process, quality improvement team, determined executive Key Phrases - Capitalized Phrases (CAPs): (learn more)
Absolutes of Quality Management, Emory Spellman, Harrison Ellis, Quality College, Absolute of Quality Management, Education All, Quality Is Free, Barbara Wilson, Bill Davis, Bjorn Anderson, Harrison Wilson, The Dehassling of Lightblue, The Quality Vaccine, Jacob Masters, Phil Crosby, Quality Briefcase Company, The Definition of Quality Is Conformance, Walter Thomas New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 5
books:
25
books
cite this book:
See all 25 books citing this book
- Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business by Philip B. Crosby in Front Matter, page 117, and Back Matter
- The Eternally Successful Organization (Mentor) by Philip B. Crosby in Front Matter, and Back Matter
- The Art of Getting Your Own Sweet Way by Philip B. Crosby in Back Matter
- A Christmas Carol (Bantam Classic) by Charles Dickens in Front Matter
- Charles Dickens by Michael Harrison on page 132
- Education and the Arab World: Challenges of the Next Millennium by The Emirates Center for Strategic Studies and Research in Back Matter (1), and Back Matter (2)
- Technical Editing: The Practical Guide For Editors And Writers (Hewlett-Packard Press) by Judith Tarutz on page 38
- The Social and Political Body by Wolfgang Natter on page 158
- Managing Software Development Projects: Formula for Success, New Edition by Neal Whitten in Back Matter
- Teradyne: The First Forty Years by Frederick Van Veen on page 259
See all 25 books citing this book
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