Learn why personal quality standards are essential; establish guidelines to develop and apply them on-the-job.
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2 of 2 people found the following review helpful:
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Developing Personal Quality Standards,
By A Customer
This review is from: Quality at Work: A Personal Guide to Professional Standards (Crisp Fifty-Minute Books) (Paperback)
Through a series of worksheets, the reader learns to set personal quality standards. The worksheets encompass many themes. The first example is a checklist covering general quality awareness. Other exercises address rating one's personal and professional commitment to quality and competence.Goal-setting is the focus of subsequent worksheets: the reader learns the importance of agreeing upon quality goals with the other parties involved. Additionally, methods for reaching those goals are discussed. Later exercises help to establish steps for measuring quality performance. Parallels are drawn between one's personal quality standards, and quality standards in the workplace. Guidelines are presented for implementing and supporting quality programs at work. This book is appropriate for self-study, or the subjects can be adapted to a workshop format.
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Inside This Book
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First Sentence:
Quality is a standard, a goal, or a set of requirements. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
personal quality standards, professional savings, perfection standards, quality training program, personal customers, quality goals Key Phrases - Capitalized Phrases (CAPs): (learn more)
Seven Step Plan, Postal Employee, Tom Peters New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Quality is a standard, a goal, or a set of requirements. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
personal quality standards, professional savings, perfection standards, quality training program, personal customers, quality goals Key Phrases - Capitalized Phrases (CAPs): (learn more)
Seven Step Plan, Postal Employee, Tom Peters New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 9
books:
See all 9 books this book cites
- A Passion for Excellence: The Leadership Difference by Nancy Austin on page 6, page 54, and Back Matter
- Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Books) by William B. Martin on page 58
- Juran's Quality Control Handbook by J.M. Juran in Back Matter
- Human Competence by Thomas F. Gilbert on page 69
- Thank You (Small Wonders Series) by Adventure Publications in Back Matter
See all 9 books this book cites
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