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Quality at Work: A Personal Guide to Professional Standards (Crisp Fifty-Minute Books)

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Through a series of worksheets, the reader learns to set personal quality standards. The worksheets encompass many themes. The first example is a checklist covering general quality awareness. Other exercises address rating one's personal and professional commitment to quality and competence.

Goal-setting is the focus of subsequent worksheets: the reader learns the importance of agreeing upon quality goals with the other parties involved. Additionally, methods for reaching those goals are discussed.

Later exercises help to establish steps for measuring quality performance. Parallels are drawn between one's personal quality standards, and quality standards in the workplace. Guidelines are presented for implementing and supporting quality programs at work.

This book is appropriate for self-study, or the subjects can be adapted to a workshop format.