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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
 
 
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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants [Paperback]

Paul Cherry (Author)
4.7 out of 5 stars  See all reviews (38 customer reviews)

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Book Description

April 10, 2006
"Simply knowing the right questions to ask can make the difference between finalizing a sale or losing it. Most salespeople have extensive knowledge of their products, but many fail to ask the questions that will help them uncover the real needs of their customers. Questions That Sell helps readers use advanced questioning techniques to sell their products based on value to the customer, not on price -- and increase their success rate as a result. The book contains powerful examples, exercises, and hundreds of sample questions, including: * Vision Questions: Tap into a customers' needs and desires for the future * Questions to Uncover Problems: Fix something that's not working for the client * Pay-Off Questions: Get customers to articulate for themselves how much the product or service is worth Questions That Sell is an invaluable resource for connecting with customers, understanding what they need, and closing more sales, faster."

Frequently Bought Together

Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants + Secrets of Question Based Selling: How the Most Powerful Tool in Business Can Double Your Sales Results + Smart Calling: Eliminate the Fear, Failure, and Rejection From Cold Calling
Price For All Three: $36.06

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Editorial Reviews

Review

“Cherry gives readers key questions that get orders and a process to uncover the real needs of their customers.”

-CRM Magazine

Book Description

"Simply knowing the right questions to ask can make the difference between finalizing a sale or losing it. Most salespeople have extensive knowledge of their products, but many fail to ask the questions that will help them uncover the real needs of their customers.

Questions That Sell helps readers use advanced questioning techniques to sell their products based on value to the customer, not on price -- and increase their success rate as a result. The book contains powerful examples, exercises, and hundreds of sample questions, including:

* Vision Questions: Tap into a customers’ needs and desires for the future

* Questions to Uncover Problems: Fix something that’s not working for the client

* Pay-Off Questions: Get customers to articulate for themselves how much the product or service is worth

Questions That Sell is an invaluable resource for connecting with customers, understanding what they need, and closing more sales, faster."


Product Details

  • Reading level: Ages 17 and up
  • Paperback: 192 pages
  • Publisher: AMACOM (April 10, 2006)
  • Language: English
  • ISBN-10: 0814473393
  • ISBN-13: 978-0814473399
  • Product Dimensions: 9 x 6.3 x 0.6 inches
  • Shipping Weight: 10.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (38 customer reviews)
  • Amazon Best Sellers Rank: #31,238 in Books (See Top 100 in Books)

More About the Author

Paul Cherry, author of Questions That Sell and the new book, Questions That Get Results, has 25 years experience in corporate sales, management, performance improvement strategies, and questioning skills. To date he has helped over 1,200 organizations.

His clients report on average a 20:1 return on investment by putting his strategies into action. More than 100,000 individuals have benefited from his assessment and coaching programs to achieve greater success, personally and professionally.

Paul Cherry has written over 250 articles in leading publications such as Investor's Business Daily, Selling Power, and Kiplinger's -- plus the audio book, Top Sales Questions for Maximum Results.

 

Customer Reviews

38 Reviews
5 star:
 (34)
4 star:    (0)
3 star:
 (1)
2 star:
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Average Customer Review
4.7 out of 5 stars (38 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

27 of 28 people found the following review helpful:
5.0 out of 5 stars Great Guide to Finding Customers' True Needs & Filling Them, May 8, 2006
This review is from: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants (Paperback)
Paul Cherry is the Dr. Phil McGraw of sales and leadership training! His excellent book QUESTIONS THAT SELL helps salespeople to get to the heart of clients' needs by truly getting to know your customers. Cherry's anecdotes and written exercises teach you to phrase questions in ways that'll spark meaningful dialogue, encouraging customers to explain in detail what they're looking for so you can best explain how you can help them. Cherry provides examples of many effective questioning styles, such as the comparison question (for instance, instead of asking your customer, "What do you like about your current system?", say "Describe for me what you like about your current system versus what you do not like."), the lock-on question (locking onto a particular point the customer makes; for instance, if your customer says, "We've been trying to get this project off the ground for several months," you may respond, "I noticed you said the word 'trying.' What has worked so far and what has not?"), and many more. By reading QUESTIONS THAT SELL, you'll not only learn how to ask better questions, you'll learn how to be a better listener, which is equally important in a good customer/vendor relationship. I highly recommend Paul Cherry's QUESTIONS THAT SELL for anyone who wants to be a more effective salesperson and give customers the best value, not just the best price!
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15 of 16 people found the following review helpful:
5.0 out of 5 stars Thought provoking, March 8, 2006
This review is from: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants (Paperback)
Questions that Sell makes customers think.

If you want to differentiate yourself from everyone else, you have to ask thought provoking questions. Asking better questions gets people to open up, and to share with you their decision making process, criteria and what will motivate them to buy.

I can not believe that after all these years in sales, I have been asking too many mediocre questions. No wonder I have been getting mediocre responses. I'm excited to take my selling to a deeper and more meaningful level with my customers.

This is a must read!

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14 of 15 people found the following review helpful:
5.0 out of 5 stars I have recommended this book to colleagues and friends, May 16, 2006
This review is from: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants (Paperback)
Paul Cherry has been very clever. Many of us have been on countless courses over the years and read numerous books. He has taken a fundamental subject and given new insights. Having read the book I now listen more attentively to the words people use rather than what they say. This attention allows one to ask perceptive questions. I can feel myself trying the techniques in my day to day work. I have recommended this book to many colleagues and friends.
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Inside This Book (learn more)
First Sentence:
YOU PROBABLY ALREADY HAVE a number of questions you ask your clients during a sales call. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
expansion questions, current vendor, vision questions, educational question, qualifying process, impact questions, comparison questions
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Metro Scales, Questions That Sell, Tim Daly, National Trucking, Post-Game Analysis, Sheatler Financial, John Williams, Lou Tyler, New York Times
New!
Concordance | Text Stats
Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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Citations (learn more)
This book cites 3 books:


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