The various techniques used to improve business process performance are often such large undertakings that they end up involving more work and time than they're worth. This guide shows how readers can make specific, targeted improvements on specific areas without turning the company upside-down.
Quick Hits
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Book Description
Editorial Reviews
Book Description
"Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it’s re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it’s usually such a huge undertaking that it’s more work than it’s worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing ""surgical strikes"" on specific areas that need improvement, without turning the entire thing into a ""science project."" And now his method is available for anyone seeking to streamline process structures.
Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, Quick Hits sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective."
About the Author
Kelvin F. Cross (Boston, MA) is the coauthor of three books, including Measure Up!: Yardsticks for Continuous Improvement. Formerly the head of business engineering for Wang Laboratories, he is now a founding partner of Corporate Renaissance, Inc., a business process design firm.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
5.0 out of 5 stars
One of the best books in the BPM space,
This review is from: Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance (Hardcover)
I have read over half a dozen business process related books, but found Quick Hits to be one of the most practically helpful. This book does not cover IT's BPI role in detail ... perhaps because we already have a lot of literature on the topic. Otherwise, Quick Hits has lots of realworld examples from the author's corporate experience. The writing style is jargon-free and friendly. In my opinion, the ROI from Quick Hits should be pretty high!
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Inside This Book
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First Sentence:
In meeting with and consulting for numerous companies both very large and very small, the trend is unmistakable-whether executives use the term "quick hits," "leverage points," "low hanging fruit," "targets of opportunity," or say "we don't want a science project,"-the emphasis is on finding and making the "quick hits"-using "surgical-strike" projects with high benefits, but with low cost and low risk. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
knowledge flow grid, surgical strike action, redesign game, unutilized time, suspended claims, process silos, business process map, new process design, naive customers, billing inquiries, pinpointing targets, quick hits, incoming work, surgical strikes, customer care center, toy phones, break team, redesign team Key Phrases - Capitalized Phrases (CAPs): (learn more)
Round One, Round Two, Six Sigma, Round Three, First Union, Credit Requests, Credit Specialist, Weight Watchers, Redistribute the Work, Work Work Product Requested Delivered, Value-Needs Profile, Corporate Renaissance, Customer Account Manager, Determine Nature of Inquiry, Answer Call, Cold War, Jordan's Furniture New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
In meeting with and consulting for numerous companies both very large and very small, the trend is unmistakable-whether executives use the term "quick hits," "leverage points," "low hanging fruit," "targets of opportunity," or say "we don't want a science project,"-the emphasis is on finding and making the "quick hits"-using "surgical-strike" projects with high benefits, but with low cost and low risk. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
knowledge flow grid, surgical strike action, redesign game, unutilized time, suspended claims, process silos, business process map, new process design, naive customers, billing inquiries, pinpointing targets, quick hits, incoming work, surgical strikes, customer care center, toy phones, break team, redesign team Key Phrases - Capitalized Phrases (CAPs): (learn more)
Round One, Round Two, Six Sigma, Round Three, First Union, Credit Requests, Credit Specialist, Weight Watchers, Redistribute the Work, Work Work Product Requested Delivered, Value-Needs Profile, Corporate Renaissance, Customer Account Manager, Determine Nature of Inquiry, Answer Call, Cold War, Jordan's Furniture New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 6
books:
See all 6 books this book cites
- Corporate Renaissance by Cross Feather on 6 pages
- Corporate Renaissance by Kelvin Cross in Back Matter (1), and Back Matter (2)
- Leading the Revolution by Gary Hamel on page 17, and Back Matter
- The Service Profit Chain by James L. Heskett in Back Matter
- Theory of Constraints by Eliyahu M. Goldratt on page 116
See all 6 books this book cites
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