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1 of 1 people found the following review helpful:
5.0 out of 5 stars
One of the best books in the BPM space,
This review is from: Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance (Hardcover)
I have read over half a dozen business process related books, but found Quick Hits to be one of the most practically helpful. This book does not cover IT's BPI role in detail ... perhaps because we already have a lot of literature on the topic. Otherwise, Quick Hits has lots of realworld examples from the author's corporate experience. The writing style is jargon-free and friendly. In my opinion, the ROI from Quick Hits should be pretty high!
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Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance by Kelvin F. Cross (Hardcover - September 29, 2003)
Used & New from: $7.81
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