From the Back Cover
The critical guidance you'll find in this rapid-access manual covers all the essential elements of triage - from the first moment you see the patient through the initial nursing intervention.
Emergency Alerts help you recognize serious conditions quickly and respond with the appropriate nursing interventions.
Alphabetized Listings of patient complaints according to Assessment, Immediate Triage, and Initial Nursing Interventions let you retrieve critical information in a flash.
Pearls of Triage Wisdom, not found in other books, provide tips from the author's years of triage experience to help improve assessment of specific populations, including geriatric, pediatric, obstetric, and psychiatric patients.
Cultural Considerations including Cross Cultural Empathy, Basic Spanish Triage Questions, and How to Get the Most from an Interpreter promote effective communication.
Post Test lets you assess you knowledge and helps nursing manager evaluate staff expertise in following emergency protocols.
A Must for Any Emergency Department! --This text refers to an alternate Spiral-bound edition.
About the Author
Ms. Grossman is a seasoned professional with over 19 years of front line experience in the areas of emergency nursing, urgent care nursing, and telephone triage nursing. Lessons learned from her roles of staff nurse, clinical manager, quality improvement coordinator, and head nurse have provided valuable learning opportunities, making her an invaluable source and educator in the area of triage assessment and customer service.
She has had the opportunity to work in a variety of settings including small rural hospitals, major urban trauma centers, an inner city urgent care center, and a home-based telephone triage program. This variety of work settings has created her global views of quality health care and her belief in the delivery of excellent health care for everyone.
This book started out as a 20-page project to educate emergency department nurses how to perform accurate triage assessments of incoming patients. Over time, it grew into a complete resource for the health care professional who deals with patients.
This text is appropriate for anyone who performs triage assessments including school health offices, correctional infirmaries, urgent care centers, physician offices, ambulatory care centers, pre-hospital emergency medical services, schools of nursing, nursing education departments, occupational medicine departments, telephone triage settings, and emergency departments.
Ms. Grossman is an accomplished writer with many publications in professional journals as well as a chapter in a pediatric nursing textbook. She is a consulting editor for the Journal of Emergency Nursing and was a consulting editor for Faulkner and Gray's 2000: Directory of Medical Call Centers. She served as the national chairperson of the Emergency Nurses Association's Telephone Triage Special Interest Group for 3 years, and is currently the Chair of the Content Team for the Telephone Nursing Certification Exam being written by the National Certification Corporation. She is a national speaker on triage and an international nursing consultant in this area as well. --This text refers to an alternate Spiral-bound edition.