Top positive review
13 people found this helpful
Works Well But Watch Out for Auto-Renewal
on February 1, 2014
I have used QuickBooks Enhanced Payroll for several years. Okay, since the recession, when cutting the expense of a payroll service was an easy way to save money. I also realized that the payroll service would take some of our money (federal unemployment) in January, and not submit that money to the government until it was due one year later. Enough of that.
Initial set up wasn't too difficult, especially because I had the payroll service data for comparison. Once you struggle through the first couple of payrolls, it becomes routine. Renewal should be simple. Your information is already in the program, right? Here is my issue with Intuit. Intuit will auto-renew your payroll subscription. Thoughtful, right? The problem is they renew at a high price. I have purchased this software here on Amazon and at big box office supply stores for as much as $200 less than Intuit charges. I have called Intuit tech support and asked that auto-renewal be turned off. I could not find a way to turn it off inside the program, so I had to call. When I complained on the phone about not being able to turn off the auto-renewal myself, I was told that payroll was so important that Intuit wanted to ensure continuity of service for their customers. Um, okay. The last two, and perhaps three years, Intuit renewed our payroll service anyway. So I have to call and get that charge reversed. I was told most recently by tech support that it's best to call before your renewal day and explain that you have purchased another year of service and give Intuit the codes. That is another tip: they just need the service codes. If you try to renew by installing the software from a cd, the program may try to make you start from scratch with set up.
I like the product, but I am tired of the renewal game.