Customer Reviews

QuickBooks Point of Sale Solution

5 star:		(1)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(2)

 

 

As a long time QuickBooks Pro user, I had high hopes for POS, but this product is a disaster. It is simply unuseable without tech support ... You can't even email a question to Intuit. The fields are not customizable. If you have any need beyond the simplest retailing, you'll be stuck. No wholesaling, consignment, layaway, gift certificates. Lacks the most basic user friendly functions like drop-downs, macros (it takes 14 steps, including HTML coding, to attempt recalibrate printing price labels - NOT KIDDING - and you won't find those steps in the user manual.) Receipt and report layouts are barely customizable and lack basic information such as company name. Fonts cannot be changed are so small our customers need magnifying glasses to read prices. Interface between inventory, purchase vouchers and sales receipts very clumsy and cumbersome. Make a mistake on a long receipt and you have to start all over. No editing or overrides, even for password protected business owners. Intuit is squandering its good reputation on POS.

Having been in software development and set up many POS systems for people I can honestly say this is the poorest excuse for software I have ever seen. The features are non existent, The user interface is the worst. You have only a few ways to get inventory in this train wreck and they have very little to do with POS. There is no real cash register screen. It's just a grid with a few buttons. I can't see how anyone would find this application useful, especially at the price they are selling it for. Stick with Microsoft Quicksell 2000. Intuit, what are you thinking?

I've been using an electronic cash register for over 14 years and have been manually entering my sales figures into my accounting. QuickBooks Point of Sale is GREAT! My sales totals now go automatically into my accounting. The cash register is also so easy to use and is very professional. I love it. Definitely worth every penny.

I have used many POS systems in the past and was attracted to POS Multi Store Pro primarily for its price. It is very limited in capability for a POS system, and the interaction with QB financial is a disaster, as it is constantly adding journal entries to your books that you need to be an accountant to decipher. I interviewed two bookkeepers to come in and make the continuous corrections now required to keep our books accurate, and neither one of them could figure it out. Our inventory seems to now have a mind of its own. It never seems to be right anymore. I think this may be do to problems with the store exchanges. The reports are very rigid in their format, and you are pretty much stuck with the ones provided. There is no ability to create your own reports. Tech support is a pain. You have to call them more frequently than any other system I have ever used. For us that is about once every 2-3 months. Most of the time we call they recognize that the problem is inherent to their software and they have provided support for free. The last time we called them it was when one of our remote store computers crashed. You have to call quickbooks to get the necessary codes to reinstall the software. They provided this support just fine, but then they charged us $79 to set up our store exchange because that wasn't covered. If you are a small single store operation just looking to set up some bar codes it might be great. If you are larger, I would look for a real POS system with more flexibility in report generation, and more relieable store exchanges. Also, the software might look cheap now, but be prepared to upgrade every 2 to 3 years, because once they stop supporting the version you are using, it will soon become worthless to you because it will eventually stop working and Intuit's most helpful solution will likely be to upgrade to the latest version.

This system is priced very well and it has many functions however one thing it won't do is layaway. I can't comment on the product as a whole since I returned it when I discovered it can't process layaways. QB suggested I create a customer charge account for each layaway (I would need QB 2002 for this) to handle layaways but other POS systems accomodate layaways so I will have to purchase a different system. I was also suspicious of Intuit from reviews of other quickbooks users of other QB products who cited numerous customer service issues, lack of support, and some very customer unfriendly upgrades.