Customer Reviews

QuickBooks Premier Industry Editions 2010 [OLD VERSION] [Download]

5 star:		(7)
4 star:		(0)
3 star:		(2)
2 star:		(9)
1 star:		(4)

 

 

I've used Quickbooks and their payroll service for the last five years or so with my small business. Yesterday I upgraded from 2007 to this 2010 Premier version. Not because I needed any new functionality, but because their payroll service no longer supports 2007. I guess I understand that - they can't support old code forever.

Unfortunately, the Quickbooks product line seems to be going quickly downhill. I very much resented having to pay for an upgrade with new features that only work if I pay intuit more. Intuit makes a fine corporate example of how to annoy your current customer base and drive them away.

After downloading the software from Amazon, I had to fill out an Intuit survey about my company to register it. After filling out the survey, you have to call a toll-free number to an India-based support desk where they ask you the SAME questions. I've done this a couple of times with my 2007 version and today with 2010 - each time I am told the computer system is running slow, and while they are waiting for my registration confirmation, would it be OK if they chat with me about my company? This is a thinly veiled attempt to sell you more services from Intuit that becomes more and more pushy as you decline - and I think this sales opportunity is the real reason you can't just register over the internet like every other modern piece of software.

The best features that have been added in the last few years have been crippled by the requirement that they be based on Intuit's additional services. For instance, I run a paperless company. We scan all receipts, invoices, etc and store them digitally. One of the new 2010 features is the ability to link that document to your quickbook entries...but only if you store the document on Intuit's servers! Why would I trust and pay intuit to hold all my critical and sensitive information when I have that problem solved using a local server that I invested heavily into? Why can't I use, other, more trusted cloud storage vendors such as Amazon? Same thing with improvements to the time tracking software. If you don't use the web version with a monthly fee, be prepared to use a crummy interface that intuit mostly abandoned years ago.

Finally, the software STILL feels like it's stuck in the windows 3.1 world. I can't, for instance, open two invoices side by side to compare them onscreen - you can only have one invoice open at a time. That's something we need to do all the time. It seems clear that from 2007 to 2010, features don't get added unless it profits Intuit. Usability issues don't get addressed.

My recommendation is that if you have not invested in a financial package for your company, you look at Peachtree or one of the other competitors. If you have to upgrade to avoid the pain of migrating your financials to another package, you have my condolences. I'll be positioning my company in the next year or two to move away from Quickbooks. This service space is ripe for someone to step in, treat customers better and eat Intuit's lunch.

Be very aware, Quickbooks has CHANGED their support policy. I have been a quickbooks users for many years. In the last version I purchased they allowed 1 free month of customer support. I was expanding our use of Quickbooks and knew I would have questions so I purchased the new version thinking I would have the same 1 month. NO WAY. They now require you first to supply your request online, get a case number, then call in only to be told they will not answer any support questions unless you purchase theiur $79.00 support plan for 1 month or they have even more expensive versions. If I had known this I would have stayed with our 2008 version of Quckbooks and just purchased the $79. Now I'm out the $237 and still will have to pay the $79.00

Yes it is a great piece of software BUT their support policy is an added cost. NO SUPPORT is included with the purchase. Be very aware, Quickbooks has CHANGED their support policy. I have been a quickbooks users for many years. In the last version I purchased they allowed 1 free month of customer support. I was expanding our use of Quickbooks and knew I would have questions so I purchased the new version thinking I would have the same 1 month. NO WAY. They now require you first to supply your request online, get a case number, then call in only to be told they will not answer any support questions unless you purchase theiur $79.00 support plan for 1 month or they have even more expensive versions. If I had known this I would have stayed with our 2008 version of Quckbooks and just purchased the $79. Now I'm out the $237 and still will have to pay the $79.00

The Quick books product itself is good. That support cost more than the software is bad. That two days after I registered the software and every day since, we have been slammed by vendors calling to sell us credit card processing and other services is terrible. All of the spam phone calls have been for services that we declined during the REQUIRED registration phone call, which was more of a sales pitch. In between every question verifying the purchase the Intuit Rep tried to sell us another service, despite our repeated attempts to decline all such additional products.
If you can manage the software it is good, if you need to call for help plan to add a lot to your budget.

I upgraded from QB Premier 2007 thinking it would fix some of the things I didn't like about it but all it did was create more things I don't like. Don't get me wrong, QB is a huge time and money saver especially when it comes to yearly taxes and quarterly sales taxes but it still has its problems.

Cons:
1. The payment method is now sorted by what appears to be the order in which they were added to QB the first time instead of alphabetical.
2. Every once in a while I get a message when saving a PO that says something like "another user made changes to this purchase order" blah blah blah. That doesn't make sense since I'm the only one logged in and my wife, the only other user, doesn't do POs.
3. The cost for the 2nd license is stupid crazy. I could only find the option to buy a second license directly from Intuit so I had to pay the same price as the full version. Basically I got the CD, manual, etc for about $150 less than just a second license. I only need 2.
4. When sending a single email from QB, set up to send through Outlook, you can't access any other part of QB while the email window is open. Also if you decide to wait to send an email after it already was open, it doesn't save your changes and it saves the 'draft' into your Inbox.
5. What's this stupid Attach thing? If I accidentally click it, it opens a browser in QB and wants me to pay for the service. I can't remove the button and it's on quite a few different screens.
6. The reports menu is confusing. I prefer the 2007 way of getting reports.
7. I still can't create purchase orders from Sales Receipts. I was hoping they added that since I've suggested it numerous times.
8. Sometimes my reminders screen says I have forms to send when I have none.
9. It's my understanding that if I require support for installation or, like previous versions within the first 30 days, I'd get it for free but not so with 2010. They (Intuit) want even more money for supporting their own product. That's beyond stupid.
10. Still can't sort the deposit window by anything. It defaults to Payment Method.

Pros
1. On reconcile account the font changes to help make it easier to see the ones not selected yet. Also in the left column the items are sorted easier instead of by type.
2. I like that I can open Item List, then click on Excel then on Paste from Excel to open the list within QB to modify prices.
3. I can search on Customer List or Item List for anything within the respective list instead of having to export them to Excel then search.
4. I don't have to switch to single user mode to do the backup.
5. QB 2010 has a messaging program built in so I can message my wife from there instead of yelling, using MSN or our using phone intercom.
6. I don't use it but I see now that my bank is listed for use with the integrated banking feature; it wasn't before.
7. I love that I can send forms through Outlook and it saves a copy to the Sent folder. This gives me not only the date but the time and allows me to attach files, request read receipts or anything else that Outlook allows. Of course if I use File > Send Forms I can only send and it still saves to Outlook but I can't attach anything. You can only do that when sending a form from the Email button on the form.

In short I wish I had waited for version 2011, maybe it had what I wanted. I would prefer to go to something else that doesn't cost as much and that has more features I can use but after using QB since 04 I'm not sure I can. They have me stuck.

I'm a young attorney running a small practice with a partner. I consider myself fairly technologically adept and this is by far the most frustrating piece of software I've ever encountered. I've been using Quickbooks 2009/2010 for just over a year and I have had to contact customer services nearly a half dozen times, for issues relating to license verification or otherwise being locked out of the software.

Once you're in the program, the software is counter-intuitive and requires you sit through several tutorials before you're ready to start invoicing clients. If you buy this product, get ready to bookmark dozens of online forums for technical support or pay Intuit's extortionist rates for customer service. Once you learn your way around, you discover very interesting customization options, all of which you must pay additional fees to acquire (you can't even print checks with paying a fee!). I'm thoroughly convinced the software is just a portal designed to increase Intuit's customer support and customization revenues. I've discovered other options tailored specifically for attorneys, all of which INCLUDE customer support in the purchase price and seem much more intuitive and easy to use.

The only positive thing I have to say is that I purchased QB 2009 in the summer of 2009 and was allowed to "upgrade" to the 2010 version for about $30.

Not only do you have to enter the license information and register the product with all of your contact information to continue to use it, you must also call into an a foreign staffed activation number, wait on hold for 5-10 minutes and then tell someone all of the information that you just entered online, and then sit through a sales pitch while their computer is 'loading' the activation code.... Major waste of my time...

My business has multiple layers and I found this product did not work well for my business. I hired two different Quickbooks experts to try to help me set up my books properly and each time I kept hearing that I would have to keep spreadsheets in addition to quickbooks to track the info I needed. My previous accounting program did not limit me in this way and provided the reporting I needed. I switched to Peachtree and can get the results I need. I found Quickbooks program easy to work with but limited in the ability to make adjustments for out the box situations.

Ive been wanting to buy QuickBooks for a long time now and I have been constantly keeping an eye out for a good deal. I searched Ebay, Google, everywhere and Amazon was by far the best price. Even cheaper than buying directly from Intuit. I use PayPal as my merchant provider for my own internet air gun business, and now that I have PayPal and QuickBooks integrated with each other using SimplePort I don't know how I ever did without it. It paid for itself the first time I used it. I would highly recommend this software to any business not just small business.

Intuit wants to charge for everything. I've got by without having to pay for the "customer support". But now my ability to email my invoices has stopped. They want me to pay to send emails now!! That's just crazy. Something as simple as emailing they want to charge for. Intuit will never get another dime from me. quickbooks is dead to me.