Customer Reviews

QuickBooks Premier Professional Services 2010 [OLD VERSION]

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I'm a light user of QuickBooks and have had the 2006 Premier Professional Services since (you guessed it) 2006. In 2006 the most compelling feature for me was the ability to email invoices as PDF's right from QuickBooks! What the box didn't tell me is that you are forced to send the email from within the program to Intuits email servers, bypassing the ability to save it in my email's Sent Items and submitting my client info to Intuit -- no thanks!

So for years I've had to Save as PDF and manually attach them to my email client. In 2008 they added a feature which touts, "Send e-mails directly from QuickBooks using MS Outlook...". Intuit introduces these "filler features" to address obvious shortcomings in the product just so they have more bullet points to promote the next version.

I took the plunge and upgraded to 2010 to gain the emailing from Outlook feature, which is now 2-years mature. The good: Invoices are attached as a PDF to an Outlook email. The bad: You have no control over what the PDF filename is. Been naming your invoices as, [...]

Mark my words -- customization of PDF names will be a new filler-feature in QuickBooks 2012.

The Layout Designer for customizing invoices was HORRIBLE in 2006 and is still one of the worst UI's I've had the unpleasure of working with. Say you want to change the font/color/size of the customer name, address, terms fields on the form. Prepare to spend time editing each field manually as you right-click each box and edit the same properties over, and over again. There is no mass selection tool. You can CTRL+Click for multi-select, but you can't edit the properties of multiple fields at the same time.

Time entry and price levels per customer are very nice features that work. If you are an existing Premier user be sure you set your expectations low for any new feature that is compelling you to upgrade.

We love the product, but the help documentation could be more user-friendly. This product assumes some prior knowledge and is not very straight-forward in offering the novice a step-by-step assistance to starting up the first time.

I called for help and he told me to click some things and before I knew he, HE WAS CONTROLLING MY COMPUTER. Now, why didn't he say ANYTHING about it beforehand? And as soon as he had done so, he said it would take 45 minutes to an hour and a half!?!?!?!? I was not prepared to have to stop work midday and ended up missing two meetings because I was on hold for so long just to speak to him to begin with. He worked on it for 3 hours and ultimately pinpointed the issue which apparently is with Microsoft. I have yet to contact Microsoft about this. But I am very pissed off that Quickbooks said they work with Windows 7 and here I am over a month after my purchase and I still haven't been able to get it to work on my computer. At the moment, I hate Quickbooks. I also hate how he kept telling me to do the STUPIDEST things. When I told him my computer was taking longer than normal to restart (after he did GOD KNOWS what to it), he said, "Oh, just press the power button and restart again." I feel so sorry for anyone who actually did what he said. His phone also had horrible static. I could not understand a word he said. Ultimately, every time he spoke he had to change the setting that blocks out the background sound and I could hear the entire room of (what I think are) Indian people. It is terrible that you outsourced Quickbooks technical assistance. Thank god I didn't subscribe for the 24/7 support.