Customer Reviews

QuickBooks Pro 2007 - 3 User Multi-Pack [OLDER VERSION]

5 star:		(4)
4 star:		(3)
3 star:		(1)
2 star:		(4)
1 star:		(8)

 

 

After upgrading to QB Pro 2007 we found certain sections to be completely unusable & would lock up our system when we tried to use them.

Over the course of almost two weeks we repeatedly tried to contact support. The first time we called a tech walked us through a couple of things over the course of about 45 minutes before we got cut off.

When we called back there was no record of us calling and no case#. After speaking with someone in India for nearly an hour and a half he said we would have to call back in a few days. I told him that was unacceptable and that I needed to speak with a manager. He put me on hold for 10 minutes and then came back & told me all the managers were on break and that I would have to call back later. He then refused to give me his name. After several minutes he finally told me in his thick accent that I could just call him Carl. I then had to practically beg him to create a case#. He gave me one but there was no record of it when I called back.

A couple of days later I called back & spoke with Ruel. After going through all them same runaround I had been through twice already he told me he needed to check on a few things and that he would call me back in an hour. I never heard from him.

A few days after that it was Manish. He told me he could not access any data at that time and that he would call back the next day at 10:30am. I never heard from him.

I then called the next day and asked to speak to a manager. The person put me on hold for 22 minutes before I ended up with a dial tone.

The next day it was the same thing accept this time I waited for 26 minutes before I got a dial tone.

I have tried to go to their website & complain but there is no place to do so. We are now actively looking for another solution besides Quickbooks for our accounting and do not plan to use Quickbooks any longer.

1) Quickbooks failed to respond in a timely manner to the Microsoft Internet Explorer 7.0 release which was pushed out by MS as a critical update. Instead of developing fixes for QBs off of the beta readily available on MS's home page for over 6 months, they waited to notify customers to not take MS's Critical update until AFTER MS released IE 7 as critical. Way to go developers. A day late and a dollar short.
2) This version of QB like it's predecessors for the last 4 years has grown slower to open and operate. The enhanced functionality again is dismal of that of the 2006 release. Do the QB developers really work on anything? Hmmm I'm beginning to wonder.
3) The inherent bugs that I've documented and demonstrated to QB tech support still are not fixed. Even thought the tech support folks out QBs acknowledge the bugs as legitimate bugs and not oppinions about how the software should work. QB instead tried to make their product look pretty and made it slower in the process.
4) QB didn't really answer MS's new Small Business Accounting Package with new innovations.

Overall...the 2007 Pro version...is like every other QB. Slower ever year, no real exciting features added, no bugs fixed that we repeatedly report every year and have for 3 years.

Big problems getting this thing to load. QB should have known and adivsed us. Required changing many buried settings in XP Pro and Home.
Slows down system in multi-user mode. Would I do it again knowing all this...50-50. Many graphic changes that don't change what you do or how it does it, just where you find it and how it looks on the screen, so you'll have to re-learn a little bit the first few times in.
I've always liked and recommended QB, it's still a great system, but the 2007 upgrade may NOT be worth it. I bought only for the 3 user multi-user option and got the 07 upgrade with it. The presentation of customers or vendors is better and you see more on the screen without buried clicks, but it appears the graphical interface changes are more designed to get a dummy in to the system rather than enhance it for a seasoned user.

Although I HIGHLY recommend QuickBooks to anyone who is running a business, I DO NOT recommend upgrading to this version unless you have to. This version converts your old file to a bigger and more complex one, and in the meantime misses things here and there to make book keeping a nightmare to figure out. Also the new version has several settings that you can't change that makes it quite difficult to work with if you have a large inventory. For example, the filtering on the inventory item lists moves things around to different categories (if you use categories you know what I'm talking about) and then you can't find the item. Also, the program auto-fills items on invoices and doesn't do it correctly. It'll auto populate an item number that starts with the first letter(s) that you are typing, and won't pick the correct part; and the only way you can find it is going to the category and searching for it. Long story short, this version has a lot of little bugs to work out before it's like the previous versions.

After being notified that QBooks would no longer be supporting my 2004 version for payroll updates, I had to upgrade and purchased the 2007 version. I have a business with 6 employees. I do my own payroll but rely on QBooks for taxes and withholding.

The software seems to work fine; but I sure don't need all the bells and whistles. And I don't care to have such a large backup file. Backing up used to take about 20 seconds. Now you may as well go down the hall, get a cup of coffee, and chit chat for a while.

There needs to be a simple version for the small business owner. And the company needs to offer payroll support for more than 2 years. That is the part that really chaps me. I shouldn't have to buy expensive new software almost every year.

I purchased the 3 user multi-pack specifically so we could have up to 3 users at the same time. It's supposed to work with multiple users. It doesn't work as advertised without going through a lot of work. It took me a week to get it working and 3 calls to their support. The last call got it working, but NOT in the way all of their KB articles and documentation says.
So here's the breakdown:
Pros: It works well and does the job once you get it installed. If you are a single user, you won't have the installation issues I had.
Conversion of my old data file went very well (if slow ....). I was using the 2001 version and was afraid that it wouldn't convert, but no problem (except with reports - see below).
Getting Support was no problem. It was frustrating to have to call so much, but I got through in good time and the reps were polite and I could understand them.
Cons: The installation takes a VERY VERY long time. It's slow and laborious, so plan lots of time to do this.
BIG PROBLEM: The memorized reports from my previous version DO NOT work. We have to recreate ALL of the memorized reports!
Updating takes a VERY VERY long time too.
For every installation (3 computers), I had to call them and get a registration code, even though I had a valid, legal copy with a license number AND a product number. But they still wanted me to call them and get a REGISTRATION number too! What a hassle!

I guess that's about it. I would recommend it for single users (or users who will never use it in multi-user mode), but would NOT recommend it for someone who needs to have multiple users accessing the data at the same time.

This is a pretty good for small offices and does pretty much what it sets out to do.

There are two things I would like to see done better.

1. This software forces you to register it within 30 days otherwise it stops working. We are a software company so we understand the need to ensure that people have the right number of software licenses. This is a networked product so it is extremely easy to make sure that no more than 3 copies are running on the network. Our own software does it with a floating network license technology. Why couldn't QuickBooks do the same? Some companies, for security reasons, have policies against letting employees register products or access the internet. I can see that this would be a problem at any company that does government security work.

2. There are a lot of reports that companies need to file including 1099, 1099-INT, 1096, Property Tax Return, Sales Tax Return, etc. It would be nice if they had add-on products that would do these. As far as we know this product does not have add-ons that can do this.

I love the updated format! I find it very easy to use. The only thing I don't like is how large my files became. They nearly doubled in size! QB offers several great reports, but I sometimes need different information than what is offered in the QB reports. I would like to see an option added to QB that would enable us to build "user defined" reports to meet our company's specific needs.

After recently being informed by our accountant that we should upgrade to QuickBooks Pro 2007, I placed the order. What a disappointment this program has been. I can't find anything easily and to backup takes FOREVER! I make 2 backups, one onsite and one to take offsite! I could get a manicure in the time it takes to backup. It is also a space hog!! It does not overwrite previous backups so you always have to delete the previous one. Intuit really needs to work the bugs out of this program and should give a partial refund to the people who have purchased it.

QuickBooks 2007 performs badly in a multi-user environment. Especially with a Linux server. It takes 3-4 minutes to initially open. It takes about a minute to open each company file. The back-end design for arbitrarily choosing a workstation to be a proxy to manage open company files seems rather untested. If the elected "proxy" server is shut down, restarted, or crashes, all other user sessions are killed.

I have a hard time believing this product was tested in a multi-user environment prior to being shipped.