- Media: CD-ROM
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Most Helpful Customer Reviews
261 of 266 people found the following review helpful:
1.0 out of 5 stars
A disaster! Don't buy it!,
By A Customer
This review is from: Quicken 2004 Deluxe [Old Version] (CD-ROM)
I have been using Quicken for 13 years. Although I was unhappy with the Quicken 2003 (to which I had upgraded from Quicken 2000) largely because of the crowding of the register to the point where it could not be read easily at least THAT version functioned. The new Quicken 2004 upgrade is FULL OF BUGS. Hidden accounts randomly reappear and there is no way to get rid of them. Popups advertising Intuit products interrupt one's work constantly and cannot be removed. The stock market quotes' download does not function at all. Intuit's technical support has been moved to India and Intuit has failed to inform and train that staff about the bugs. They have not issued patches or revised software. [They're still "working on it", three months after discovery of the bugs in August.] I lost 13 years of data in five separate databases and despite three backups, could not retrieve it because the backups were corrupted by the new buggy software. Intuit's President's office at Intuit has been nasty and unsympathetic. The best advice I have is: DON'T buy this product at this time. It's very dangerous to your database(s).
201 of 211 people found the following review helpful:
1.0 out of 5 stars
Very Disappointing Product,
By Brian L "Brian L" (Arizona) - See all my reviews
This review is from: Quicken 2004 Deluxe [Old Version] (CD-ROM)
I have used Quicken for many years. I also use Quickbooks. So, I am a pretty sophisticated user. I won't quibble about the Quicken interface. My real issue is that I use the program mainly for tracking investments, including stock options (puts and calls). After all these years, I have many defined securities including many, many options. Suddenly, the program will not let me add a new security; to do so I must rename an old security with the security edit feature. Quicken online support won't answer even the question of whether or not there is a limit on the number of securities that you can have -- they refer you to the $1.95 per minute support service. Also, the program was touted as importing option prices. It doesn't. As an attempt to "patch" the security name problem which I suspect is an undocumented limit on the number allowed (with a step that may or may not work, but will apparently cost me the ability to track financial history), I tried to use the "new year" feature to try to cut down the file size. But the program refuses to copy my file or make the conversion. I am now going to try Microsoft Money to see if that will work. I am generally anti-Microsoft, so this move pains me, but Quicken apparently no longer serves my needs.
78 of 79 people found the following review helpful:
1.0 out of 5 stars
What a shame,
By rhcycle "rhcycle" (Cheyenne, WY United States) - See all my reviews
This review is from: Quicken 2004 Deluxe [Old Version] (CD-ROM)
As a long time Quicken user who upgraded from 2001 to 2004, I cannot believe what has happened to the program and the support for Quicken. I must agree that there are many bugs and I have lost and have had corrupted all of my investment and personal financial information. I have been online with little success from people who don't really understand. They apparently are using scripted responses. My spouse is a CPA and we have used Quicken for many years. We have now tried using Microsoft Money 2003, but the reports are poor and it is challenging to use in some areas. I suggest using older versions of Quicken. If I could only easily reenter all of my information to Quicken 2001!!Intuit did similar tricks with Turbo Tax last year. I agree with previous reviewers about their "forced" use of online services. I would be interested to hear from knowledgeable software people to see if they add cookies etc. to our computers as they did with Turbo Tax 2002. Good Luck
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