Quicken Premier 2012 [OLD VERSION]

by Intuit, Inc.

• Manage & grow your investments with tools to help you reach your goals
• Automatically categorizes expenses so you can see where you're spending and what to save
• Helps you create a custom budget and tracks your progress against it
• Shows your returns over time and compares to the market
• Analyzes your portfolio so you can measure against your goals

Product Details

• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B005FIWTHO
• Product Dimensions: 5.4 x 1.1 x 7.5 inches
• Media: Software
• Release Date: October 4, 2011
• Average Customer Review: 2.6 out of 5 stars  See all reviews (228 customer reviews)
• Amazon Best Sellers Rank: #755 in Software (See Top 100 in Software)
  • #24 in Software > Personal Finance > Money Management

Product Description

Platform: PC

Amazon.com

Quicken Premier Personal Finance Software

Manage and grow your investments

Organizes all your accounts - bank, credit card, investments, loans, retirement accounts -in one place

Safely and securely imports all of your financial information so you don't have to enter them manually

Automatically categorizes expenses so you can see where you're spending

Helps you create a budget and tracks your progress against it

Shows your returns over time and compares to the market

Analyzes your portfolio so you can measure against your goals

Creates reports that tracks cost basis, capital gains and tax deductions to make tax time easier

Fully Redesigned! Better Budgeting
Now, it's easier than ever to set savings goals with our redesigned budgeting tool. Keep track of different budget categories and know how much you have left to spend each month.

Fully Redesigned! Reduce Your Debt
Create a customized plan to reduce, or eliminate, your debt. We make it easy to stick to your plan with our new, easy-to-use, interactive tools.

Upgraded! Free customer service

We're here when you need us with free customer service and extended hours. No more waiting for call backs!

New! Customize your view
Our new large font mode makes it easier to see where you stand - without straining your eyes.

Improved! Track your equity
We've updated our property and debt dashboard to give you a truer picture of the equity you've earned.

Product Description

Quicken Premier software helps you manage & grow your personal finances so you can save more, maximize investments & increase your net worth

Most Helpful Customer Reviews

732 of 735 people found the following review helpful

2.0 out of 5 stars Quicken Users Don't Waste Your Money On This Upgrade October 5, 2011

By M. Thompson

Platform for Display:PC

Summary: If you are new to Quicken, it is a very good program and worth using. However, Quicken 2012 has very few changes over 2011 and is an unnecessary upgrade.

I have been using Quicken for at least the past ten years. I have upgraded each year or two and by the 2010 upgrade I was becoming frustrated with the program because it was becoming slower and less user friendly. Then I read that Quicken had purchased "Mint", an online product, and had hired the founder of Mint to upgrade the Quicken product. I purchased Quicken 2011 and was extremely pleased with changes. The format was much easier to use and the program was beginning to be more flexible.

I have used Quicken 2011 extensively over the past year and throughout that time I was anxiously awaiting Quicken 2012. I figured that if 2011 was such a great improvement, that 2012 would be even better. I have been watching Amazon for the release date of 2012 and downloaded it the day it came out.

Well imagine my disappointment when I found that 2012 is just 2011 with a larger font option. Here is a link to the list of new features of 2012 over 2011 from the quicken website. [...] As you can see the improvements are minor. I am very disappointed as I expected much more.

Anyway I am a loyal Quicken user and will continue to be but if I knew what I know now I would not have wasted my money on the upgrade and would have stuck with 2011 for another year.

NOTE: I checked the other 7 glowing "reviews" that have have been written before me and I find them suspect. All seven were written on the same day and each "reviewer" has not submitted any other reviews to Amazon besides Quicken/Quickbooks products.... I rely on Amazons reviews for my purchasing decisions (see my previous reviews) and to me these reviews look like more like social marketing than honest user opinions. Read more ›

181 of 183 people found the following review helpful

2.0 out of 5 stars More of the Same October 5, 2011

By Stephen Brown

Platform for Display:PC

I skipped 2011 and am upgrading straight from 2010 to 2012.

I (try to) use almost all the features in Quicken, so if you just want something very basic to keep track of your checking account balance, many of these comments may not apply to you.

Many of the same problems still exist:
1. The tax planning center forms still don't "remember" which radio buttons you clicked on when entering projected amounts. When selecting other projection options, the numbers don't always change like they're supposed (but other times they do). Tax planning numbers randomly change or get reset back to earlier values. This issue has been around for me at least since 2010.
2. I get more frequent and severe errors when updating my accounts. This portion of the program was supposed to be faster than ever, but it's at least as slow as before.

Other things I don't like:
1. You have to register just to update your accounts online. It irritates me when companies sneakily sell you a product without telling you that you will essentially be forced to register.
2. I haven't been impressed with Quicken customer support. They have yet to be able to address any issues I've had. Usually I get some variation on "that's a known problem" (many of which have been known about for years!) or "you need to manually rebuild your data file" (which fixed some problems but not most of them).

Things I like:
1. The interface is cleaner and simpler. Many of the unnecessary and duplicated buttons have been removed (I think this happened in the 2011 version). However, it's almost too clean since it takes longer to do some tasks. So some of the changes were good, others not so much.
2. At least it's consistent.... No radical changes, so that eases the transition for users. On the other hand, I struggle to understand why I keep having to pay for something that hasn't really changed. I just do it because they cleverly break a few features so that you have to upgrade at least every couple years.

The program isn't horrible if you stick to the core features that work well, but it has so many bugs that I would still consider it beta software. The particularly frustrating aspect of this is that many of the bugs have been around for the multiple versions I've used.

Overall, I only use Quicken because there aren't really any other options out there. If there were, I'd switch in a heartbeat. Read more ›

121 of 125 people found the following review helpful

2.0 out of 5 stars More bugs, few new features, save your money. October 5, 2011

By Shopaholic

Platform for Display:PC Download|Amazon Verified Purchase

I have been a Quicken user for 10 plus years. Unlike 2011... 2012 is a disappointment. Just a month or so before a new release my credit union stops being able to download using Quicken with the CC-501 error. I have come to accept this, and usually purchasing the new version corrects this problem immediately. This year it didn't fix the problem, along with the bugs, black screens, hang ups when using the investment account register and trying to delete a downloaded transaction etc. Support acknowlegdes the problem, has no fix and has stopped responding to my inquiries about a resolution. Save your $$$ and stick with 2011. I have already requested a refund from Intuit, so far no response.

90 of 93 people found the following review helpful

1.0 out of 5 stars Quicken Customer Service is the worst in the industry December 1, 2011

By Chris Toliver

Platform for Display:PC Download|Amazon Verified Purchase

I am posting this here to warn others that if/when you get errors don't expect to get help from their customer service group.

After recieving a serie of 501-CC errors (not allowing me to download info from my bank) here is what their India based customer service reps told me. This is a transcript of our conversation.

Gaurav: Hi, my name is Gaurav. Thank you for contacting Quicken, please allow me a moment to read your question.
Gaurav: Hi Chris, how are you doing today?
Chris Toliver: I am okay.
Chris Toliver: So at the end of the day I am just checking on the status of Incident: 111112-000328. I haven't heard back from you guys in three weeks.
Gaurav: Cris, your case is still pending with Quicken research team.
Chris Toliver: do you have an ETA on a resolution?
Gaurav: There is standard TAT of 15 days.
Chris Toliver: okay. that time is up. so what should i do now?
Gaurav: It may take more or less time. It depends on the criticality of the issue.
Chris Toliver: how long should i wait until i contact you again? a week? a month?
Gaurav: I am unable to predict any time.
Gaurav: Please open Quicken >> Go to Account Action above Balance column >> Select Update now.
Chris Toliver: okay, it just finished updating
Gaurav: Are you able to update your account?
Chris Toliver: all of the accounts updated fine except two of my three chase bank accounts. basically i am getting the same error as in Incident: 111112-000328.
Gaurav: I will request you to wait till the issue is resolved.
Chris Toliver: how long will i have to wait?
Chris Toliver: a week? a month? a year?
Gaurav: You will get the resolution very shortly.
Gaurav: There is no turn around time....
Chris Toliver: so you are telling me that you can't give me a time?
Gaurav: The standard tile to resolve the issue is 15 to 20 days.
Chris Toliver: right. but is has been longer than that, thus my contacting you.
Gaurav: It may take more or less time to resolve the issue.
Chris Toliver: how long should i wait until i ask for a refund?
Chris Toliver:
how long should i wait until i start posting about this on amazon.com?
Chris Toliver:
because right now, the product i purchased isn't working.
Gaurav: The time takes on the criticaliyty of the issue.
Chris Toliver: so basically you can't really answer my question?
Gaurav: I can not provide you the exact time period to resolve the issue.

The lesson here is that they won't help you.
That is all.

Chris Toliver Read more ›