Top critical review
97 people found this helpful
Had to uninstall product
on October 3, 2013
Purchased at Amazon today. Has bugs - kept crashing when syncing to mobile! Quicken tech support has no help on error codes! I uninstalled program. DeJa Vu Quicken 2013!!!!!
Here is chat session from Intuit:
hraddha: Hi, my name is Shraddha. Thank you for contacting Quicken, please allow
me a moment to read your question.
Craig Bennett: Error 7239 While syncing to Mobile in Quicken 2014
Craig Bennett: Then program crashes
Shraddha: Hi Craig
Craig Bennett: hi
Shraddha: Though, we have lunched it yet, however, I would suggest you to please try
to check the release this should be R2
Shraddha: Please click on help>>About Quicken
Craig Bennett: it is r2
Craig Bennett: I know it just launched - was this a premature launch or is beta testing
Shraddha: The version you are using is premature launch we can say, as it is not
available at our web site. We will launch it after 7th
Craig Bennett: R2(22.214.171.124)
Craig Bennett: How was I able to purchase on Amazon?
Shraddha: Well, this is available there.
Shraddha: We are still waiting for the program with its features.
Craig Bennett: So there is no support for this product?
Shraddha: Once we will get the program we will be able to assure you about the issue
Shraddha: File >>File Operations >>Validate and repair >>Check the validate option
and click on OK
Craig Bennett: I don't understand - what program don't you have?
Craig Bennett: I already did that as well. I've been down this road before - last year with
Shraddha: Then I am so sorry to tell you that we need to check it with the team. To be
honest, right now we are not having the exact answer to this question
Craig Bennett: So - you don't know what error 7239 is?
Shraddha: I apologize we do not have any update on it, we are collecting the details
and feedback from you and will surely relay this to our team
Craig Bennett: Ok - well would you pass a message to Intuit Management for me?
Craig Bennett: In the future, please do not release a program with first providing the
necessary programs to your support staff. This shows a lack of planning on managements
Craig Bennett: The manager of this product should be fired
Craig Bennett: 2013 Quicken was full of bugs and now 2014 seems to be heading
down the same track!
Craig Bennett: Thank you - have a great night
Shraddha: I apologize for the trouble.
Shraddha: I would like to take this opportunity to thank you for visiting Quicken chat
support today. Please return to chat should the need arise. Please use the Hang Up
Live Assistance Page 1 of 2
button (Disconnect) to end this chat session without closing your browser window. Have a
Craig Bennett: Bye Shraddha
DO NOT UPGRADE!