RCA ViSys 25450RE3 4-Line Corded Base Full Duplex Speakerphone Expandable to 16 Handsets (Black/Silver)

by RCA

Product Details

• Product Dimensions: 8.8 x 9.6 x 6 inches ; 8.2 pounds
• Shipping Weight: 8.2 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000FCNF64
• Item model number: 25450RE3
• Average Customer Review: 2.8 out of 5 stars  See all reviews (8 customer reviews)
• Amazon Best Sellers Rank: #26,016 in Office Products (See Top 100 in Office Products)
• Date first available at Amazon.com: July 7, 2004

Product Description

RCA ViSYS 4 Line Multihandset Office System

Customer Reviews

Most Helpful Customer Reviews

16 of 16 people found the following review helpful:

5.0 out of 5 stars Works Perfect, if you Spend Time to Setup., January 23, 2008

By 

Scott A. Krueger "INTEC Automated Controls" (St Clair Shores, MI United States) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: RCA ViSys 25450RE3 4-Line Corded Base Full Duplex Speakerphone Expandable to 16 Handsets (Black/Silver) (Interactive DVD)

I was not sure about this after reading the 1st few Reviews.
I needed more than 8 extensions so the Panasonic was out of the Question.

This Phone is Excellent for a Small Business.
As far as the All Phones Ring complaint, that is actually a Feature to me.
Additionally, when the Auto Attendant is on they do not ring.
With the Auto Attendant you can record your OGM (Outgoing Message).
Ours says "You've reached INTEC... Press 00 for the Operator, 01 for Jeff, 02 for Scott, etc...
People complained about not knowing that the operator was 00 and 0.
This can be solved with the Outgoing Message and you can also Record 30 seconds of On Hold Message. In your On Hold Message you can state that 00 will return you to the Operator.

The Phone Clarity is Good. We have had no Range Problems. I would not call it Crystal Clear, but there is no Static or cutting in and out.

The Speaker on the Handsets work well.
The Voice Mail is Very Nice Feature, considering we had no Voice Mail at all before this system. You can also Transfer Voice Mail messages to other extensions which is quite nice.

The Voice Mail for Each Incoming Line can be set for How Many Rings before going to the Main Voice mail. However, one problem with the Voice Mail for each extension I have is when you Transfer to someones extension it Rings 6 Times before going to Voice Mail for that extension and it is Not Configurable... Due to this I found out how impatient people are. Everyone would call back and tell me their Voice Mail was not working... I called back on my cell after writing down their message and the Voice Mail works fine. So apparently people are too impatient to wait 6 rings, so now we tell people it will go to their voice mail after 6 rings before we transfer them.

After considering the Price to Wire all the Jacks and/or get a Full System this was the most economical solution and we got more than I was expecting for the Price.

15 of 17 people found the following review helpful:

1.0 out of 5 stars Nice in theory, but needs major improvements, August 23, 2006

By 

M. Yunk "Saucy" (San Carlos, CA USA) - See all my reviews
(REAL NAME)   

This review is from: RCA ViSys 25450RE3 4-Line Corded Base Full Duplex Speakerphone Expandable to 16 Handsets (Black/Silver) (Interactive DVD)

We purchased this phone system for our small business. It has all the features we needed -- 4 lines, 17 mailboxes, auto attendant, etc. Set it up -- seemed to work great -- until the complaints started coming in. Seems that after auto-attendant directs a caller to a specific extension, another auto-attendant greeting plays that says "This extension is busy or unavailable. Dial another extension or press # to leave a message."

The message should say "The person you are trying to reach is on the phone or is unavailable. . . " This greeting sounds like the extension is unavailable.

If the caller presses pound, then the custom-recorded vmail greeting plays and all is well with the world. However, most people think the extension is "unavailable" and they dial "0" to reach the operator. Unfortunately, this system uses double-digit for all extensions, so the operator is "00". WHO WOULD KNOW TO PRESS "00"??! So, they go around in circles. One customer said they called me about 20 times and could never reach me. Another customer called my mobile phone and was very upset. My caller ID showed lots and lots of calls that we never received.

Bottom line: Our phone rang only one time all day today.

Also, there's no way to retrieve a call once it comes in. You have to wait until the call rings an extension and then the phone that rings must be answered. There's no way to answer it from another extension or from the base.

We sent it back, and we're considering a TalkSwitch system.

6 of 6 people found the following review helpful:

4.0 out of 5 stars Better than what previously was available., October 15, 2006

By 

Amy (Los Angeles, CA) - See all my reviews

This review is from: RCA ViSys 25450RE3 4-Line Corded Base Full Duplex Speakerphone Expandable to 16 Handsets (Black/Silver) (Interactive DVD)

The cordless handset always rings, which is better than another cordless 4 line phone I have used where the #1 button wouldn't work half the time. 2 things worth noting. 1) Once you conference a call with two other outside lines you cannot disconnect one person and still talk to the other. 2) after about 6 weeks line one became frozen and I can't call out on it. It will receive calls. I still have 3 other lines to dial out on so it hasn't been too bad. When I want to tranfer lines to a different phone however, I have to unplug it from the in jack for lines one & two in back of desk phone and put it in the single phone jack/plug in back of the phone Then I can tranfer the lines. But still for a cordless 4 line phone it is the absolute best I've used so far.