Top critical review
23 people found this helpful
Never has worked even after paying to have it fixed!
on May 23, 2012
I purchased this for my elderly father to use outdoor for Saints Games. He also planned to use it during electricity outages during hurricane season. It sat in the closet for awhile, and then would only work when using the AC Adapter. I can't remember if I registered the unit, and I can't find the receipt. Upon calling the toll-free Customer Support Center, I was given a repair ticket number and told to mail the unit along with a $25 check to Venturer Electronics in NY. Paid $8.63 for shipping and delivery confirmation receipt. I assumed they would simply exchange the unit for a new one (or refurbished one) rather than attempting to repair a $100 item. They shipped back a unit, and now it doesn't even work when plugged in. I get a "Battery Low" error, and can't access the Icon Channel Menu or any channel. I am calling the Support Center today, but don't want to pour more money into this unit. I think I got a lemon, and I hope they will replace it without making me pay additional money. I'll follow up once this is resolved - one way or another. I would not recommend this product! Lesson Learned: In the future, I'll immediately test any electronic gift I give to my father to ensure it works, and I'll register it and file receipt. Since this was a gift, I feel I need to either repair this one or buy a new one that actually works! As mentioned by other reviewers, I'll buy a better antenna. Update 5/24/12: Support Center is paying to have unit shipped back to company and says there will be no service charge to repair. Jury is still out. I wish they'd simply replace the unit with a new one. It seems more costly to try to repair.
Update 11/27/12: This unit has been shipped back to Ventura Electronics 3 or 4 times. They send a pre-payed shipping label and send back a unit (maybe the same?) that is exactly as it was when shipped to them for repair. I've asked for a replacement and was told no. Customer Service can be fairly rude to downright rude. The original unit worked when plugged in, and now that they've "repaired" it several times, it will not even work when plugged in. Went to Radio Shak to purchase best antenna I could find. Still doesn't work. This is a failed experiment. I cannot find a local store that sells a portable TV, only DVD units. Since it doesn't cost me anything but a little time, I'll continue to ship the unit back to NY at their expense. This time I'm gonna put a little mark on the unit (or tiny scratch) to see if they even send the same unit back considering they sent back a unit that has worse problems than the one sent in. I'll see how long this can go on. It will be funny to see if I can send it back 10+ times. Seems like they would eventually make it right since it has a lifetime guarantee even without receipt or registration.