Most Helpful First | Newest First
62 of 64 people found the following review helpful
5.0 out of 5 stars This is a 6 star product...,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMI ding it 3/4 of a star for UPS Freight's (their choice of a shipping partner) customer service and 1/4 star for 4 missing fasteners (easily replaced at Lowes). Yes it is still worth 5 stars.
This is a review written from the perspective of a Weber Kettle BBQer. Ive used the Kettle exclusively for the last three years or so and decided change things up a bit. I bought the REC TEC for Christmas.
1st - REC TEC's customer service was refreshingly personal, prompt and first rate.
The order was processed the same day I made it on Amazon after REC TEC called to make sure they had the correct address.
Assembly was easy and pretty straight forward and took about an hour. The fasteners weren't ID'd by the location they get installed on the drawing, but if you have even a hint of mechanical inclination, its pretty easy to figure out. (steps say assemble ______ with provided hardware - pictures show major pieces only). Honestly, It could have taken me the better part of a day and Id have still given it a solid review.
Grill lights itself and gets to temp quickly. Burn-in at 400F and it took about 20 min in 40F ambient temp with a bit of wind. Once on temperature, there was very little variance even in the wind (I only saw 8F low once and the rest of the time it was within 3F if not on target)
First cook was a couple 2" thick pork chops. They turned out just as good as my Kettle version but with significantly less work on my part.
Ditto for the second cook which included a 5 pound beef rib roast and three ~ 4.5 pound chickens. Even with all that meat on the grill there was plenty of room for more.
Deciding on the REC TEC was a long process. There are similar grills out there at similar prices - I've read hundreds of reviews on numerous websites (smoke ring, pelletheads, etc...) and despite being the new kid on the block, the REC TEC reviews stood above all the others. I now understand why. They are the best looking and best warranted pellet grills on the market and nobody can touch their current level of customer service.
I would buy this grill all over again and would recommend it to anyone in the market.
27 of 27 people found the following review helpful
5.0 out of 5 stars Unbelievable grill and customer service,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMI don't normally write reviews but felt compelled to this time. I did a lot of research before making the decision and the Rec Tec seems to me to be one of the best values out there. Now that I've received it I'm incredibly impressed with the quality of the components and its performance. I also have a Weber Genesis and while the quality of the Weber is decent, the Rec Tec is clearly superior in terms of the materials.
I've used it for pulled pork a couple of times, ribs and a brisket and all of them came out great. The Memphis style controller makes it as easy as pushing a button. My expectation is that we won't use our oven at all throughout the summer - there just really isn't any reason to heat up the house and the grill is every bit as easy. I'll probably still use the Weber for things like hot dogs just because it heats up a little faster but otherwise this is going to get the bulk of the use.
As others have noted, the assembly instructions could be a bit better. It's not hard to figure out - there aren't all that many parts - but a little more specifics around which hardware to use where would be nice. The biggest challenge with assembly is really just dealing with the weight of all of that high end metal.
The other reason for the review though is the level of service from their team. I've had the opportunity to talk to them a couple of times - the first due to a completely bonehead move that I did. I wasn't paying attention and did some damage to the grill. Long story short, they proactively replaced the part for free even though this was in no way a manufacturing defect or in anyway their fault. The call to let me know came from the president, Ray. The other folks I've talked to there were very friendly and helpful as well. I'm pretty sure that I have at least one of their cell phone numbers now just in case I have any other questions.
Great company and product. I can't recommend it more highly.
37 of 41 people found the following review helpful
5.0 out of 5 stars Ultimate pellet grill,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMI recently got a new Rec Tec smoker. I've been a Pellet cook for years too. On my first 2 racks of ribs they were the best I've ever made. As far as the grill goes, top quality in every aspect. 304 stainless not the cheaper 430 grade. In addition, on my 2nd cook I started below 40 degrees and cooked for the next 6 hours (3-2-1 method for ribs) the temp of the smoker didn't even vary more than 2 degrees the whole time despite a 40 degree change in ambient temp outside. IMNSHO you can't buy a better pellet smoker for any price. In addition, I had a small issue with a wheel not tightening up after being wheeled through my gravel yard, the sent a new piece out within a couple hours, no excuses or questions asked. Excellent after sale service!! I've read of other people buying other brands of pellet grills & having trouble out of the box, then waiting weeks for replacement parts. Rec Tec is there before AND after the sale. I consider them friends as well as smoker builders. I cook on mine more than I use my oven. So now, you can stop looking for your pellet smoker, you just found the ultimate pellet grill by Rec Tec. Thanks Ray & Jamie, love it!
31 of 34 people found the following review helpful
5.0 out of 5 stars REC-TEC Quality,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMI just received my new REC-TEC grill and put it together in less than an hour taking my time. Excellent quality and great engineering, everything fits immediately. This is heavy duty from the wheels to the smoke stack. I just finished the burn-in and everything works perfectly. It is great to just turn it on, set the temperature, and forget it. I used hickory pellets the first time and there was plenty of smoke giving excellent flavor.
REC-TEC was great to work with; they respond quickly and shipped exactly when they said. I am really impressed by the outstanding quality that exceeds my expectations.
25 of 27 people found the following review helpful
5.0 out of 5 stars Best Pellet Grill around!,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMWe got our Rec Tec after owning a new Large Green Egg along with a great table. It was way too tedious for my busy life! I immediately started searching for the best quality for the right money. Many of the pellet grills are made cheaply and don't hold up. The upscale ones cost way to much, and I stumbled upon the Rec Tec website. I was sold!! Got it and have used it several times and for a cookout for 40 plus family and the burgers and dogs were great! My loin and brisket were amazing also! It holds the temp steady, and is a breeze!! Definitely the best for the buck!!! Customer service is unbeatable! Personal cell number and so friendly and helpful!!
21 of 23 people found the following review helpful
5.0 out of 5 stars AWESOME QUALITY AND EVEN BETTER CUSTOMER SERVICE,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMI did A LOT of Research before buying this Smoker, I have been using an Electric Water Smoker for years and wanted to take the next step.........And I am Glad I chose REC TEC, the quality compared to the Other Brands is by far Better, Thicker Metal and Thick Quality Stainless innards, as well as the Ignotor is much heavier duty looking.
Assembly was pretty straight forward although it might be a little tough for someone not Mechanically Inclined....the Instructions could use a little more info and exploded views.
When I got my Smoker and started assembly it was 4 PM Pacific time and when I got to the Controller some of the wires were not attached (not the 2 that are not supposed to be) so I took a chance and called the numbers on the Website.....The Owner who was standing in line to go to a concert in Atlanta answered his Cell Phone and gave me simple instructions to connect the wires THATS SERVICE ABOVE AND BEYOND, about 5 minutes after that the Natl. Sales Manager called me to help me out not knowing the Owner had called....keep in mind this was 7PM GA. time WOW I AM IMPRESSED as a Salesman who travels and sells all over the state of AZ. this is Top Notch Customer Service
Now the Fun Starts...got a HUGE Brisket , and some Baby Backs to smoke Sat............some Elk to do next weekend, along with some Javelina Sausages YUM
Well Broke it in today with Baby Backs and a Brisket AWESOME Smoke Ring and a great but not overpowering Smoke Flavor, I made the mistake of Brining my Ribs as I have always done and will continue to do, and then using the Rub 0n Rec Tecs website, I should have left the Salt out of the rub recipe they were a little Salty (a little extra glaze at the table cured that problem)...........BUT TASTY and my wife loved the GLAZE recipe too, Next Weekend GAME MEAT
P.S. dont forget to Wrap the Drip Pan, I was os Excited to fire it up I forgot too now I am gonna be out tomorrow with the Oven Brite cleaning the darn thing OH WELL....KUDOS TO REC TEC ON A GREAT PRODUCT !!!!
THANKS GUYS FOR THE GREAT CUSTOMER SERVICE !!!!!
So far we have smoked Baby Backs,Briskets,Pork Butt,Sausages,Elk, ALL came out Excellent, and Yesterday I did a Turkey.......it was Awesome, Crisp skin and Juicy Breast Meat..........I am VERY HAPPY with this Smoker
I also Added 6" in hieght to the legs as I didnt like having to bend over so far
P.S I sold my old Electric,Water smoker a week after using my Rec Tec
28 of 32 people found the following review helpful
5.0 out of 5 stars Unbelievable Results!!,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMMy Rec Tec here in Vegas has put my Traeger to shame. My Big Green Egg is cold as well!! I cook for my church congregation and a BBQ ministry to Homeless and needy families. I have so much more free time to worship with these fine people because my RecTec does the job of maintaining proper temp for me. My Ribs have never been this good and my brisket I owe all to the Rec Tec Grill. With a six year factory warranty, you can't go wrong! The owners will give you their cell #s, call them for any questions. Where do you get customer service like that?? Not Traeger, Not Big Green, nope! Nobody beats my Rec Tec!!
16 of 17 people found the following review helpful
5.0 out of 5 stars Best grill ever,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMThis is a no brainer. Thermostat as good as a Memphis Grill and style and size of a Treager. Everything I cook on this comes out steakhouse quality or better. Plus I use it as an oven regularly to keep the temp down in our house during Vegas summers.
16 of 17 people found the following review helpful
5.0 out of 5 stars Great People. Great Product.,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMThis grill will make you a world class pit master. I've cooked non stop on it since my I received it. It is very well made compared to it rivals. I started with another brand and this unit is in another league. Their sales team called me back at 9:30 pm when I emailed a question to them. I could not be happier with this purchase.
12 of 12 people found the following review helpful
5.0 out of 5 stars Great BBQ!,
This review is from: REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTMLove the way it cooks, but best of all was the phone help we had to get it set up and going. Rec Tec is a great company, eager to please.
Most Helpful First | Newest First
REC TEC Wood Pellet Grill - Featuring Smart Grill TechnologyTM by REC TEC Grills
Usually ships in 6 to 10 days