Customer Reviews

RENTRIGHT Property Management Software - 25 Units

5 star:		(4)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

I just can't say enough, RentRight is a complete package for people in the rental business. The more I used it, the more I realized how much time was spent making the software really good, clearly designed from people that know the business. RentRight is VERY EASY for beginners and once you learn it, you'll see that it has everything you need to be a great landlord. Even complicated tasks in RentRight are easy, in the forms area you can click a form, then a Tenant and click merge, it auto-fills the document for you like magic. You can even select a form, then multiple Tenants, click merge and you have just created documents for multiple Tenants with just a few clicks, it's amazing. On their website you can download a trail version of RentRight, download product updates and view video tutorials, all FREE. I have owned and managed rental properties for 12 years and have been in the tech support business for 10 years, I only recommend RentRight software for landlords and property managers. After spending the time downloading and testing every product out there, my choice was easy, the clear winner was RentRight.

This SQL Server based software is too complicated to run on most PC's. The SQL Server kept failing to startup and connect, yet it is too complicated for the inexperienced user to fix. Google "SQL Server Startup problems". Yet THERE IS NO SUPPORT from Domin-8, ZERO! Phone calls all answered by a machine, no returned calls, no response via email, NOTHING! I lost all of my business data, two years of tranactions, because even though it was regulary backed up, the software would not run anymore so I could not retrieve it. I eventualy had to purchase another software package and reconstruct everything. Never, Never, purchase software that utilizes a SQL Server if you do not have reliable IT support.

Having management rental properties for over 15 years I can appreciate the thoroughness and ease of use of RentRight software. I have used other, more costly programs in the past and find RentRight to exceed all expectations. Their customer support is also above average.

My husband & i manage 53 properties for 11 different out of state investors. I researched so many property management software programs, and found RentRight software to be the answer to our prayers. The ease of the program with the detailed reports and other features is second to none.

I have called them and e-mailed them. They just ignore me.

Very telling.

RENT RIGHT saves me so much time in tracking rents, preparing invoices, managing work orders, etc. Great layout of tenant information and income/expense reports. My accountant is going to love me!! I feel more confident that I can expand my business and still keep my attention on the day-to-day operations without sacrificing precious time with all of the paperwork! BIG TIME SAVER!! I've spent considerable time reviewing other products but they don't match the flexibility and expandability of RENT RIGHT. HIGHEST RECOMMENDATION!!

I have used the Rent Right program for 11 years, having upgrading the software from time to time as the company offered updated versions. The software is a bit quirky but I had gotten used to it.
Recently, I was shocked when when I went to enter my rent receipts for the month. Without warning Rent Right had frozen my program, leaving a message that they would not unfreeze it unless I ordered their latest version. To me this is no more than blackmail. I will not continue with a company that acts so unethically.
I manually handled my rent receipts and sought out other software. I was able to view my data in the frozen Rent Right program but not print it. I had to laboriously hand copy the data so I could reenter it in my new software.
Is Rent Right using such tactics because it's struggling to survive? I don't know. I would have upgraded if they had asked. But, because of their shady behavior, they have lost my business!

This program has some advantages, such as being able to manage several companies at once, which some other programs lack. However, I am about ready to throw the computer out the window sometimes. This program is full of bugs and requires some very delicate handling. Don't enter payments too fast, or they just won't register. Sometimes dates must be fooled around with before it will let you do ANYTHING. It's the weirdest software I have ever worked with. Also, support is nonexistent. When our IT guys have to come over to switch out new computers or whatnot, they are perplexed by this program and say it "must have been written by some guy in his basement." It does some really strange stuff that is very frustrating. Running a simple report will take, no joke, like 20 minutes to generate, and in the meantime you can't even touch the computer or dare to multitask (and these are new computers we're talking about.) This program may have been state-of-the-art in 1997, but now..... We are actively looking for a better rental management software.