Customer Reviews

THE REPORTER RWV-400R Wireless Alert System with 2-Way Voice Communication

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1 star:		(4)

 

 

I've read other reviews regarding the Reporter Wireless Alert System w/Voice versus the Voice Alert 6 - seems most were very happy with both models. But I ended up ordering the Reporter w/Voice because I liked that it has an intercom type system where when it alerts you you can hear everything on the sensor end for 10 seconds plus you can speak to the person as well within that 10 seconds (they would need to continue tripping the sensor if you wanted to converse longer). It does have volume control which is just 4 different levels and the lowest level to me is still pretty loud (we do not have a large house). I bought it to monitor people walking up to our front porch. The only thing is the instructions does not tell you the degree of range for its sensor - I think it's a straight beam sensor (not much sensing to the sides). Another comment I'd like to make is the first unit I received did not work properly - I tried it everywhere and it kept alerting every 4 seconds even though there was no motion in that area. Amazon.com was great in sending me a new one quickly and paying the postage for the return of the bad unit. So overall I am very happy with the Reporter w/Voice and the service at Amazon.com.

I was moving from North Carolina to Michigan for work, so I put my house up for sale. In order to show the house, we put most of our stuff in storage and left only minimal furniture and very few decorations. We also had a For Sale sign in the front yard. That, and my cars being in the garage must have made my house look empty and attractive to burglers.

I got up very early (about 4:00am) because I was taking a business trip and had to go to the airport. I noticed as I was leaving that the screen on my back window had been pried off, and there were foot prints leading to and from that window. My guess is that my getting up at 4:00am must have scared the burgler away.

I then bought the Reporter. A week or so later, the burgler (or a burgler) returned. The reporter alerted me and when I turned on the lights the burgler ran away, again leaving footprints in my yard. I called 911 and waited. The reported went off agin a few minutes later, but when we looked outside, we saw a Police Officer checking out my back yard.

Two people came into my yard (the burgler and the officer) and the Reporter alerted me both times. I am extremely happy with this product.

I ordered the sending and recieving units together as a package about 2 months ago. When it arrived it sent up a bit of smoke and stopped working about 30 minutes after we installed it. Chamberlain was very friendly and sent a replacement which took about 2 or 3 weeks to arrive. This time the microphone in the sending unit didn't work! I sent it back and about 3 weeks later they sent me just the sending unit! Finally they sent a package with both the sending AND recieving units. One of the recieving units was dead! Fortunately, I at least have one sending and one recieving unit which are working. Costumer service is friendly and they try to solve problems, but it seems that there is absolutly no quality control with their product. So now, I really don't trust their product. When it works it is great....but I wouldn't recommend it.

This product is great. Alerts every time with different bells for different (voice) units. But beware that the non-voice sensors are not compatible with the voice models, and the newer Reporter products are made by a different company (Chamberlain) and quality seems reduced.

I just received the 3rd replacement and never asked for it. Asked for my money returned and have not had any luck. 1st unit had a bad transmitter/motion sensor. I was not able to even program it due to constant false signals. Sent that back and received second unit, it smoked and caught on fire the moment it was plugged into AC. It seems to be made cheaply and so much for quality control. Don't waste your money.

The first unit I received did not work properly. The remote sensor kept going off every 10 seconds. I called the factory and they sent me a new unit . Same thing happened as the first time. The tech I talked to the second time then informed me that Chamberlain knows about this defect and is working on it. Seems to be a problem with the sensitivity not being able to be adjusted. So there ya go with the factory sending out bad stuff for the second time knowing that the thing doesn't work properly.

I have the Reporter intercoms which work beautifully and do indeed have the advertised range. I ordered the RWV-400R to put 300 ft. away at my ranch's gate. The distance is successfully spanned by the Reporter intercoms and has no obstructions at all so I figured this unit would work well and alert me whenever someone approaches my gate.

The unit arrived with some dirt and grass on it which made me suspicious that it had been returned. When I powered it up and tested it, it worked perfectly when the transmitter and receiver were just a few feet away, but at 40 feet and beyond, it was useless.

I contacted Chamberlain Customer Service as they are the ones who now own the Reporter franchise. They did not have a clue. They do not know how their own product works. They did not offer to replace it with a working unit, but instead suggested I return it it Amazon for a refund.