Most helpful critical review
8 of 13 people found the following review helpful
Bad quality control, or maybe this is as good as it gets. Think twice about large product purchases through Amazon
on January 15, 2013
It took two weeks to get the top wheel aligned due to a bad mount requiring the wheel and the tracking mechanism to be lifted up and manhandled into positioned on top of grinder and weld marks for the blade to track in the middle of the wheel. After exhaustive setup adjustments of all available variables the blade vibrates slightly, but randomly over time, and I can not remove the front to back wobble of about 1/64" to 1/32".
The upper wheel and tracking mechanism rests on a mount that is welded to the frame. When the wheel and tracking mechanism are removed the mount can be seen to be improperly installed at an angle with a very bad weld. It looked like someone had taken a grinder to the mount to try to level it out leaving ridge marks. It shows bad design and poor quality control resulting in the washer underneath the tracking mechanism to rest on little more than two points. Because of the ridges the wheel must be manhandled into position.
I tried to get Amazon to bring a replacement with two men to swap the machines out, but they could never seem to get the shipping companies on board and I eventually had to accept a $300 discount. I will never buy another large piece of equipment from Amazon, nor will I buy a Rikon product without first examining it in the store. The VP of customer and technical support at Rikon was of little help, the part he sent out was not the problem and when I sent pictures of the bad mount he stopped returning my emails. I am left with a marginally useful machine that works but leaves more saw marks than it should and takes much too long to setup.